100 Results for

Help Desk Technician Jobs in Baltimore, MD

Jobs

Washington, DC10 days ago

Provide day-to-day support for audio-visual (AV/VTC) systems, meetings, and video calls . Manage IT tools like Intune, Azure, Bomgar, Active Directory, and inventory systems .

Westminster, MD11 days ago

$42,015–$56,720 Per Year

Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications, complex software and new technology systems; may use small power tools and work with equipment/hardware requiring following safety rules and protocols; avoidance of trips and falls; observance of fire, workplace and building safety regulations and all College policies. This position provides comprehensive technical support services responsible for maintaining computer workstations, software applications and associated peripherals in the offices, classrooms, and computer labs.

New!

Aberdeen, MDToday

$175,000–$175,000 Per Year

Coordinate with the Global Logistics Manager and Warehouse Manager to support network-enabled inventory systems, asset tracking software, and ERP tools. · Manage daily network operations, including monitoring, performance optimization, and resolving network faults supporting all contract personnel.

New!

Aberdeen, MD2 days ago

Coordinate with the Global Logistics Manager and Warehouse Manager to support network-enabled inventory systems, asset tracking software, and ERP tools. • Manage daily network operations, including monitoring, performance optimization, and resolving network faults supporting all contract personnel.

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Washington, Washington, DC30+ days ago

$70,000–$85,000 Per Year

Silver Spring, MD30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

Bethesda, MD22 days ago

Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.

New!

Laytonsville, MD5 days ago

Full-time

Position Description: The Helpdesk Technician is responsible for technical support assisting end users with their day-to-day technical duties and issues. With a multi-state presence and a small company feel, our mission is to provide opportunities for our people, take care of our customers, and be good stewards of the environment and our community.

Washington, DC30+ days ago

The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Baltimore, Maryland30+ days ago

$19–$21 Per Hour

Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Ellicott City, MARYLAND30+ days ago

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory .

Rockville, Maryland30+ days ago

$74,000–$79,000 Per Year

This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.

Maryland, MD20 days ago

$100,000–$140,000

Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.

Washington, DC30+ days ago

$60,000–$120,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

Washington, DC27 days ago

Ensure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Arlington, VA30+ days ago

Oversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.

New!

Washington, DC5 days ago

The Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

New!

Washington, DC5 days ago

The Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.

Arlington, VA7 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.

New!

Arlington, VA4 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.

ARLINGTON, VA30+ days ago

Full-time

You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.

Silver Spring, Maryland12 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Washington, DC30+ days ago

Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.

New!

Arlington, Virginia6 days ago

NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements.

Arlington, VA20 days ago

We deliver practical, credible and defensible results offering actionable insights by applying data-driven and analytics-based approaches in combination with multidisciplinary talent, subject matter experts, and tangible and repeatable assets in the form of databases, models, approaches and techniques. Our employee-owners pride themselves on their ability to apply deep analytical rigor and innovative thought that assist clients in understanding and solving a myriad of challenging resource planning and management problems.

Rockville, Maryland30+ days ago

$60,000–$64,000 Per Year

This role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.

Washington, DC30+ days ago

$55,000–$75,000

Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. · Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.

Washington, DC30+ days ago

Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism.

New!

Falls Church, VAToday

Full-time
Employee

This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.

Arlington, Virginia19 days ago

Remote

Overview: We are seeking an experienced Service Desk Technician (Weekend Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Arlington, Virginia20 days ago

Overview: DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Washington, DC30+ days ago

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.

Washington, DC30+ days ago

Bowie, MD12 days ago

$17.15–$20.15 Per Hour
Part-time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

Baltimore, MD25 days ago

$17.15–$20.15 Per Hour
Full-time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.

Rockville, Maryland11 days ago

$68,000–$70,000 Per Year

Assuming responsibility for assisting Government staff with remediation of security incidents including but not limited to: removal of the threat or vulnerability, removal of End-of-Life software, manually patching, anti-virus scans, manual update of automated patching software, malware scans, and device re-image Qualifications: Experienceand Qualifications. TheTechnicianmust be responsible for immediate escalation of security incidents found in theclientenvironments as reported by the NIH Incident Response Team (IRT) and the appropriate ISSO.The technician must work with the customer to resolve incidentsand escalate to Tier 3 SMEs if resolution is not found.

New!

Maryland, MD1 day ago

$23.08–$28.85

The ideal candidate will provide end-user deskside and remote support for Windows, macOS, and iOS devices, assist with hardware/software troubleshooting, ticket management, endpoint management, and support NIH security compliance requirements. This role supports a fast-paced customer environment and will work closely with federal leads and IT teams to ensure high-quality service delivery, strong documentation, and timely remediation of incidents and security vulnerabilities.

New!

Columbia, MDToday

This is a hands-on role where you'll spend time throughout the office troubleshooting issues, setting up and maintaining computers and mobile devices, helping with hardware and software installs, and making sure employees have the tools they need to do their jobs successfully. This role is ideal for someone early in their IT career who wants real exposure to day-to-day technology support across an entire organization - from troubleshooting hardware and software issues to helping employees face-to-face throughout the office.

New!

Arlington, Virginia6 days ago

The Service Desk Analyst II works closely with Tier I analysts, engineers, and government stakeholders to ensure timely resolution of issues, adherence to Service Level Agreements (SLAs), and delivery of exceptional customer service in a hybrid (on-premises and cloud) IT environment; this position is hybrid in Arlington, VA. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

Maryland, MD26 days ago

$30–$38

Certifications : Demonstrated ability to leverage AI-powered tools (e.g., ChatGPT, Microsoft Copilot) to enhance productivity in desktop support operations, including troubleshooting technical issues, generating incident reports, documenting resolutions, developing user training materials, and guiding team members in using Microsoft 365 Copilot to improve collaboration, streamline workflows, and accelerate issue resolution. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

New!

Towson, MD3 days ago

$50,000–$65,000 Per Year

The Junior IT Technician will triage incoming technology needs, solve hardware and software issues, support desk equipment and computers, and use Splashtop to provide remote support when an issue does not require an in-person visit. Troubleshoot existing network issues such as slow connections, Wi-Fi drops, printer/scanner connectivity, DHCP/DNS symptoms, VLAN or SSID access issues, and physical cable failures.

New!

Washington, DC5 days ago

$28–$33 Per Hour

General Job Description: Provides Tier 1 operational support for end users, including incident resolution, request fulfillment, troubleshooting, and customer support activities. -Relevant federal IT experience, technical capability, and operational support experience aligned to assigned labor category.

District of Columbia8 days ago

We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. The capacity to progressively link, test, and modify as necessary the customer’s system and service components that interface with the equipment and services and support systems provided by contractors and other customers, and merge their respective functional characteristics into comprehensive, interoperable systems.

Maryland, MD30+ days ago

$28–$32

Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

Millersville, MD30+ days ago

This position provides both remote and onsite support for client environments, ensuring uninterrupted business operations through prompt issue resolution, proactive system maintenance, and effective collaboration with end-users and higher-tier support teams. Strong analytical skills to diagnose and resolve technical issues promptly, utilizing systematic troubleshooting methodologies to address both hardware and software challenges effectively.

Washington, DC30+ days ago

The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).

Arlington, Virginia14 days ago

Daily interactions with customers will help ensure productivity and facilitate the resolution of IT challenges they may encounter with their desktops, laptops, software installations, and other essential needs. Responsibilities: Empower AI: As the EUD Desktop Support Technician (Intern), you will exemplify outstanding customer service to all organizational staff members in your role as an intern.

Annapolis Junction, MD30+ days ago

Full-time

Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!

Washington, DC30+ days ago

$110,000–$130,000

Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).

Resume Resources

Free Resume Templates Free Resume Builder

Get noticed by top employers!

Upload your resume to let employers know you're open to Help Desk Technician job opportunities. Plus, receive relevant job recommendations in your inbox.

Help Desk Technician Jobs in Baltimore, MD

Jobs

Audio Visual TechnicianProKatchers

Technical Support TechnicianCarroll Community College

Network ManagerBERING STRAITS PROFESSIONAL SERVICES LLC

Network ManagerBering Straits Native Corporation

Defense Travel System Help Desk Technician IIEssnova Solutions, Inc.

Senior Help Desk TechnicianCouncil on Foreign Relations

Help Desk Support TechnicianActioNet, Inc

Help Desk Tier II Technician (Secret Cleared)Connsci

Help Desk TechnicianRuppert Companies

Mid-level Help Desk Support TechnicianChenega Corporation

Help Desk Support TechnicianDecisionPoint | Cortek

IT Help Desk Support - Level IIK2 Staffing

Help Desk Specialist (Tier 3) / Application Support SpecialistGoldbelt, Inc.

Help Desk Manager / Project ManagerLCG, Inc.

Help Desk LeadActioNet, Inc

Help Desk ManagerQuadrant Inc

Help Desk ManagerSiloSmashers

Help Desk IStrategic Operational Solutions

Help Desk IIStrategic Operational Solutions

Tier 2 Help Desk AnalystChenega Corporation

Tier 1 Help Desk AnalystChenega Corporation

Help Desk Senior (Guantanamo Bay)Agil3 Technology Solutions (A3T)

Help Desk SpecialistEntarian

Help Desk SupportEssnova Solutions, Inc.

Service Desk TechnicianNetImpact Strategies

IT Help Desk Support & Endpoint AdministratorTechnomics

Help Desk Specialist (Tier 1–2) / Application Support SpecialistGoldbelt, Inc.

Service Desk Technician (Tier 1)AAC Inc

Tier 2 Service Desk TechnicianIgnite IT

Help Desk SpecialistCompany Confidential

Service Desk Technician (Weekend Shift)DecisionPoint | Cortek

Service Desk Technician (Day Shift)DecisionPoint | Cortek

Service Desk Support Specialist IH2 Performance Consulting

Service Desk Support Specialist IIH2 Performance Consulting

Patient Service/Front Desk Coordinator Part TimeMyEyeDr.

Patient Service/Front Desk CoordinatorMyEyeDr.

Desktop Support Technician - Tier 2CTIS, Inc.

Desktop Support Technician, JuniorLCG, Inc.

IT Desk Support AnalystAmerican Pest

Service Desk Analyst IINetImpact Strategies

Desktop Support Technician, SeniorLCG, Inc.

Junior IT TechnicianStouffer Legal

Service Desk AnalystNucoreVision (NVI)

Audio-Visual TechnicianVision Technologies, Inc

Desktop Support Technician, AssociateLCG, Inc.

MSP Tier 2 TechnicianOmegaCor Technologies

Service Desk LeadEssnova Solutions, Inc.

EUD Desktop Support Technician (Intern)Empower AI Inc.

Helpdesk Technician (Senior)Belay Technologies

IT Service Desk SupervisorFawkes IDM

Resume Resources