Specialized experience is defined as experience applying comprehensive principles, concepts, and practices of geospatial information systems (GIS), information technology (IT) infrastructure, and data management to lead enterprise geospatial solutions and support operational decision-making, which includes: 1) Managing complex geospatial data, data formats, and spatial databases to support enterprise mapping, reporting, and utility or operational asset management; 2) Administering and maintaining enterprise spatial solutions, web maps, and services across platforms such as ArcGIS Enterprise, ArcGIS Online, or ArcGIS Pro; 3) Developing scripts and automation tools using languages such as Python or JavaScript to streamline geospatial workflows, integrate remote sensing and GPS data, and configure interactive spatial data interfaces; and 4) Experience as a technical authority and team lead responsible for planning, scoping, assigning, and monitoring GIS projects and daily operational tasks. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.