3+ years in a supervisory or leadership role.•Strong leadership and team-building skills with the ability to coach and develop high-performing teams.•Excellent problem-solving and decision-making abilities with a focus on balanced results.•Proficient in technology, including Microsoft Office, HRIS, and custom applications (ADPpreferred).•Ability to manage multiple priorities with composure and professionalism.•Skilled in communication, conflict management, and fostering a diverse, inclusive environment.•HR certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.•Ability to work a flexible schedule, including evenings, weekends, and holidays as needed. Manage resident and family satisfaction, anticipating needs, and driving process improvements.•Oversee smooth and service-oriented front desk operations and ensure accurate records andinformation.•Support the community sales process and collaborate on resident move-in, transfers, and move-outs to create seamless experiences.•Coordinate with other departments to ensure timely and efficient services, focusing on enhancing residents'' well-being.•Monitor resident health and safety, report changes in conditions, and facilitate risk management.•Oversee recruitment, onboarding, orientation, and offboarding processes to support a high-performing team.