NewHospitality Customer Care Specialist Surya CarpetHospitality Customer Care SpecialistDallas, TXResponsible for the timely and accurate execution of requests and inquires Processes orders, resolves and responds to customer issues via email and phone contact. Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views and MG+BW products, orders, and fulfillment processes.
Commercial Fitness Solutions Sales Rep Hotels & Hospitality Reimagine ResourcesCommercial Fitness Solutions Sales Rep Hotels & HospitalityCoppell, TXRemoteReimagine Resources is a values-driven fitness resources services company offering full gym design, commercial fitness equipment procurement and sales, installation, service, asset management, and warranty management to commercial spaces across the US and beyond. Position Summary: Own end-to-end hotel & hospitality fitness solutions from your local base: Sell wellness suite upgrades (strength + cardio + recovery) for hotels, resorts, conference centers.
NewRestaurant- Hospitality Recruiter / Growing Company / Unlimited Income Superior Talent SourceRestaurant- Hospitality Recruiter / Growing Company / Unlimited IncomeDallas, TexasWe are seeking a Hospitality & Restaurant Recruiter with a positive attitude and strong sourcing abilities to help connect top talent with leading restaurants, hospitality groups, hotels, and food service organizations. Develop and execute recruitment marketing strategies through job boards, social media, networking events, and industry referrals.
Senior Project Manager- Hospitality Industry Expert- Commerce & Omni Channel Domain Capgemini SESenior Project Manager- Hospitality Industry Expert- Commerce & Omni Channel DomainDallas, TX$82,082–$233,740 / yearThis role is responsible for driving end‑to‑end Project delivery-including digital commerce transformation, guest experience enhancement, property‑based technology modernization, and integrated omni‑channel capabilities across mobile, web, in‑property, and partner platforms. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Senior Associate - Legal in Irving, Texas | Careers at Hospitality Law Group LLP Hospitality Law Group LLPSenior Associate - Legal in Irving, Texas | Careers at Hospitality Law Group LLPIrving, TXRemoteBrought to you in partnership with Highgate Hotels, LP (“Highgate”), HLG proudly extends our services to top-tier real estate investment firms, hospitality management companies, and ownership partners in major U.S. gateway cities and abroad. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Hospitality Coordinator – Reservations & Guest Support | Remote Destination CareersHospitality Coordinator – Reservations & Guest Support | RemoteFort Worth, TexasRemote$45,000–$65,000 / yearKey Responsibilities:Coordinate hotel reservations and other travel-related bookingsProvide clients with accurate details about accommodations, amenities, and availabilityHandle changes, modifications, and special requests promptly and professionallyCommunicate with guests via phone, email, and online platforms in a friendly and helpful mannerMaintain accurate booking records and client profilesCollaborate with team members to ensure exceptional guest experiencesStay current on hospitality trends, travel destinations, and supplier offerings Requirements:Excellent communication and customer service skillsStrong organizational abilities with attention to detailAbility to work independently and manage multiple client requestsBasic computer proficiency and a reliable internet connectionInterest in hospitality and travel servicesPrior experience in hospitality, customer service, or reservations is a plus but not required What We Offer:Flexible, fully remote work environmentTraining and access to industry booking tools and resourcesSupportive team culture and mentorshipIncome-earning possibilities based on performanceTravel discounts and industry perksProfessional development and growth opportunities Ready to deliver exceptional guest experiences from anywhere? Apply today and join our team!$45,000 - $65,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Hospitality Breakfast Attendant Crescent Hotels & Resorts LLCHospitality Breakfast AttendantThe Colony, TXPart timeEvery Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Global Account Manager - Building Automation for Hospitality Vertical Honeywell International IncGlobal Account Manager - Building Automation for Hospitality VerticalDallas, TX$144,000–$180,000 / yearAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.
Hospitality Customer Care Specialist Surya, Inc.Hospitality Customer Care SpecialistDallas, TXResponsible for the timely and accurate execution of requests and inquires Processes orders, resolves and responds to customer issues via email and phone contact. Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views and MG+BW products, orders, and fulfillment processes.
Hospitality Breakfast Attendant Crescent CareersHospitality Breakfast AttendantThe Colony, TexasEvery Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
NewEstimator Plano -Genesis Hospitality Solutions Ameritech Facility ServicesEstimator Plano -Genesis Hospitality SolutionsPlano, TXAssisting when a project is in progress to resolve pricing, entries, and logic inquiries • Maintain cost database/pricing updates in estimating software package and evaluate systems to streamline estimating process. The ideal candidate possesses strong knowledge of hospitality renovation sequencing, occupied-hotel logistics, FF&E coordination, procurement timelines, labor forecasting, and subcontractor management.
Operations Manager - Hospitality Serenity Mental Health CentersOperations Manager - HospitalityFort Worth, TXWe’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results. 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees .
NewExecutive Assistant & Hospitality Specialist Catholic Charities Diocese of Fort WorthExecutive Assistant & Hospitality SpecialistFort Worth, TXPart timeProvide comprehensive support for senior leadership team meetings, including preparing meeting spaces, managing technology needs, taking clear and actionable notes, and documenting decisions to drive execution and accountability. Coordinate all travel for the President and Vice President, including booking flights, hotels, and ground transportation; preparing detailed travel itineraries; and ensuring President and Vice President are fully prepped for all onsite commitments.
NewOnsite Hospitality Manager LandingOnsite Hospitality ManagerDallas, TexasBackground in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager.
NewOnsite Hospitality Manager Landing Platform LLCOnsite Hospitality ManagerDallas, TXBackground in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests dont wait. You will oversee reservations made through Landing's platform as well as OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager.
Solutions Consultant – Hospitality (Hotel Tech) SiteMinderSolutions Consultant – Hospitality (Hotel Tech)Dallas, TexasYou will partner closely with Account Executives to translate hotel operations, revenue strategy, and distribution needs and opportunities into clear, value-focused solutions powered by SiteMinder's platform. And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
Solutions Consultant - Hospitality (Hotel Tech) SiteMinderSolutions Consultant - Hospitality (Hotel Tech)Dallas, TXAnd today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year. You will partner closely with Account Executives to translate hotel operations, revenue strategy, and distribution challenges into clear, value-driven solutions powered by SiteMinder's platform.
NewLecturer of Hospitality & Tourism University of North TexasLecturer of Hospitality & TourismDenton, TXThe program offers a Bachelor of Science in Hospitality Management in Denton and Frisco, a Bachelor of Science in Event Design and Experience Management in Denton and Frisco, a Master of Science in Hospitality Management, a Master of Science in International Sustainable Tourism. The faculty member will manage and support scheduling, food ordering, inventory management, cost control, safe food handling, special events, promotion and ticket sales, money handling, and financial statements related to restaurant operations.
NewFirst Impressions Coordinator (Hospitality) Integrity WindowsFirst Impressions Coordinator (Hospitality)Dallas, TXAs a member of our Hospitality and Guest Services team, our First Impressions Coordinator will serve as the face of Integrity for all guests who arrive at our Shared Service Office in Dallas. Additionally, our First Impressions Coordinator will also coordinate all front desk activities and provide an initial point of contact for administrative tasks any employee may have.
NewHospitality Manager, Quick Serve @ The Kay Bailey Hutchison Convention Center Dallas CenterplateHospitality Manager, Quick Serve @ The Kay Bailey Hutchison Convention Center DallasDallas, TexasThe Hospitality Manager- Quick Serve will develop, communicate and implement seasonal and long-term business strategies to drive Quick Serve sales revenue and meet or exceed the unit’s overall financial goals. The Kay Bailey Hutchison Convention Center offers more than 1,500,000 square feet of convention and event space, including a 9,816-seat arena, a theater with a 1,750-person capacity and 96 meeting rooms.
Business Development Director - Construction, Hospitality & Professional Services Baker Tilly Virchow KrauseLLPBusiness Development Director - Construction, Hospitality & Professional ServicesFrisco, TX$155,000–$244,990 / yearBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
Executive Assistant & Hospitality Specialist Catholic Charities Fort WorthExecutive Assistant & Hospitality SpecialistFort Worth, TexasProvide comprehensive support for senior leadership team meetings, including preparing meeting spaces, managing technology needs, taking clear and actionable notes, and documenting decisions to drive execution and accountability. Coordinate all travel for the President and Vice President, including booking flights, hotels, and ground transportation; preparing detailed travel itineraries; and ensuring President and Vice President are fully prepped for all onsite commitments.
Hospitality Supervisor Ultimate Staffing ServicesHospitality SupervisorDallas, Texas$18.50–$21 / hourCore responsibilities include maintaining consistent lobby presence, leading and training team members, handling service recovery with empathy, ensuring accurate guest documentation, and supporting upsells such as bathing and upgrades. This position oversees front‑of‑house operations, ensuring smooth check‑ins/check‑outs, warm and professional client interactions, and accurate communication between the lobby and back‑of‑house teams.
Hospitality Lead-PT (Casual) Grapevine City HallHospitality Lead-PT (Casual)Grapevine, TX$18.04–$26.16 / hourThere will be some exposure to:• Bright/dim light • Dusts and pollen• Extreme heat and/or cold • Wet or humid conditions• Extreme noise levels • Animals/wildlife• Vibration• Fumes and/or noxious odors• Traffic • Moving machinery• Heights• Other extreme hazards not listed aboveSafety equipment such as gloves, goggles, hard hats, safety vests, steel-toe boots, back support belts, and seat belts are provided and must be worn as required by department procedures and good safety practices. Hospitality Lead-PT (Casual) Salary $18.04 - $26.16 Hourly Location City of Grapevine, TX Job Type Part-Time - 19 hours or less per week Job Number PARD2601-01 Department Parks and Recreation Dept Opening Date 01/06/2026 Closing Date 4/5/2026 11:59 PM Central Description Benefits Questions Job Summary Oversees, directs, coaches and motivates the Recreation Coordinator Assistant positions (RCA I and RCA II) while working at concession stand facilities and/or special events.
Recreation Coordinator Assistant I PT (Casual) - Hospitality Grapevine City HallRecreation Coordinator Assistant I PT (Casual) - HospitalityGrapevine, TX$14.84–$21.52 / hourThere will be some exposure to: • Bright/dim light • Dusts and pollen • Extreme heat and/or cold • Wet or humid conditions • Extreme noise levels • Animals/wildlife • Vibration • Fumes and/or noxious odors • Traffic Safety equipment such as gloves, goggles, hard hats, safety vests, steel-toe boots, back support belts, and seat belts are provided and must be worn as required by department procedures and good safety practices. EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS Minimum age 16 Must possess or obtain upon hire CPR certification Must have physical ability to accomplish job tasks and able to work outdoors as required Incumbents must pass a Federal/National criminal background check Must pass a pre-employment drug screen Must be able to work various times and be available nights, weekends and some holidays.
Restaurant Hospitality Manager San-Tex.47 Corral, LLC dba Golden CorralRestaurant Hospitality ManagerGrand Prairie, TXIn this role as Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment, selecting friendly and talented Co-workers, leading the human and financial resources in the Front-of-the-House to achieve a profitable operation and environment that “makes pleasurable dining affordable,” while providing a dining experience that ensures our guests become long-term, loyal customers. As a member of the restaurant operations management team, you are also responsible for the restaurant’s overall operations, including food quality, production, safety, and labor in absence of the General Manager and Kitchen Manager.
Lecturer of Hospitality & Tourism University of North Texas SystemLecturer of Hospitality & TourismDenton, TexasThe program offers a Bachelor of Science in Hospitality Management in Denton and Frisco, a Bachelor of Science in Event Design and Experience Management in Denton and Frisco, a Master of Science in Hospitality Management, a Master of Science in International Sustainable Tourism. The faculty member will manage and support scheduling, food ordering, inventory management, cost control, safe food handling, special events, promotion and ticket sales, money handling, and financial statements related to restaurant operations.
Business Development Director - Construction, Hospitality & Professional Services Baker Tilly Advisory Group, LPBusiness Development Director - Construction, Hospitality & Professional ServicesDallas, TexasBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
NewHospitality Associate GBTSHospitality AssociateFort Worth, Texas$20–$24 / hourThis role is responsible for creating an exceptional experience by coordinating meetings, conference room services, catering, and workplace hospitality while ensuring every guest, employee, and client receives professional, seamless service. The ideal candidate thrives in a fast-paced, customer-focused environment, anticipates client needs, and is passionate about delivering outstanding service in a professional office setting.
First Impressions Coordinator (Hospitality) Integrity Marketing GroupFirst Impressions Coordinator (Hospitality)Dallas, TexasAs a member of our Hospitality and Guest Services team, our First Impressions Coordinator will serve as the face of Integrity for all guests who arrive at our Shared Service Office in Dallas. Additionally, our First Impressions Coordinator will also coordinate all front desk activities and provide an initial point of contact for administrative tasks any employee may have.
Senior Solutions Architect, Travel & Hospitality, Emerging Industries Amazon.com IncSenior Solutions Architect, Travel & Hospitality, Emerging IndustriesDallas, TXThe ideal candidate will possess a technical background that enables them to drive an engagement and interact at the highest levels of Travel & Hospitality companies, as well as having the presence and wherewithal to easily communicate the benefits of cloud computing to the Travel & Hospitality platform architects, infrastructure architects and engineers, and enterprise security and compliance teams. Your responsibilities will include helping articulate the technical strategy for AWS in the Travel & Hospitality market, identifying and engaging key strategic integration and solutions partners, and driving the technical relationships with industry thought leaders and key prospect/customers to create significant new opportunity pipelines.
Hospitality Director Chick-fil-AHospitality DirectorLewisville, TX$21–$21Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. More importantly, a perfect Hospitality Director candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.
Director of Hospitality NexDine LLCDirector of HospitalityDallas, TXWork Environment: This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. Who We Are: NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide.
Lecturer-Management in Hospitality Management UNIVERSITY OF NORTH TEXAS SYSTEMLecturer-Management in Hospitality ManagementDallas, TXLecturer-Management in Hospitality Management 513792 Dallas, Texas, United States Faculty Add to favorites View favorites Title: Lecturer-Management in Hospitality Management Employee Classification: Senior Lecturer Campus: University of North Texas - Dallas Division: DAL-Academic Affairs & Student Success Sub Division-Department: DAL-School of Business Department: DAL-School of Business Faculty-516100 Job Location: Dallas Salary: Commensurate with experience. Position Overview The University of North Texas at Dallas (UNT Dallas) School of Business invites applications for a Lecturer of Management in Hospitality Management position starting in Fall 2026.
Manager, Hospitality Insights Legends Hospitality, LLCManager, Hospitality InsightsTXRemoteOur network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. Deliver Insights business intelligence and analytics services to in-venue stakeholders: Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes.
NewRegional Real Estate & Hospitality (RE&H) Practice Leader, South Region AonRegional Real Estate & Hospitality (RE&H) Practice Leader, South RegionDallas, TX$250,000–$325,000 / yearReal Estate and/or Hospitality Insurance industry specific experience in meeting with C-suite leaders at all subsectors of real estate including private real estate owners and managers, real estate investment trusts (REITs), commercial real estate service companies and brokers, financial institutions with real estate portfolios, private equity real estate funds, pension funds and their investment managers and advisors, and developers. Develop and implement strategy for growth (organic and inorganic) and client retention in alignment with ARS US Retail Regional Leadership: Create and promote organic growth through additional services to meet the needs of existing clients, support of new business opportunities, and new product development.
Hospitality Lead - Park & Preston Tacodeli BrandHospitality Lead - Park & PrestonPlano, TexasAs a Hospitality Leader, you'll help shape the culture, develop future leaders and ensure every guest experiences the hospitality that makes Tacodeli special. Founded in Austin in 1999, Tacodeli has built a reputation for scratch-made food, quality ingredients, and genuine hospitality.
Hospitality Lead - Walnut Hill Tacodeli BrandHospitality Lead - Walnut HillDallas, TexasAs a Hospitality Leader, you'll help shape the culture, develop future leaders and ensure every guest experiences the hospitality that makes Tacodeli special. Founded in Austin in 1999, Tacodeli has built a reputation for scratch-made food, quality ingredients, and genuine hospitality.
Food Retail Supervisor - SMU Hospitality - Southern Methodist Univ.-C-Stores AramarkFood Retail Supervisor - SMU Hospitality - Southern Methodist Univ.-C-StoresDALLAS, TXSo, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Maintain communication with staff (including the central office staff, e-mail, phone calls, inter-office mail, etc).
Teacher - Entrepreneurship and Hospitality Forney Independent School DistrictTeacher - Entrepreneurship and HospitalityTXPosition Type: Teaching - High School/Teacher - High Career & Technology. Teacher - Entrepreneurship and Hospitality JobID: 2196.
NewHospitality Aide University Rehabilitation CenterHospitality AideDenton, TexasIn this role, you will: Support Nursing Services (Non-Clinical): Assist the nursing department with non-nursing tasks, including bed-making, passing water and ice, answering call lights, and gathering supplies. Observe and Report: Identify and promptly report concerns, safety issues, or conditions requiring management or nursing attention.
Lecturer-Management in Hospitality Management University of North Texas SystemLecturer-Management in Hospitality ManagementDallas, TexasThe UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
Hospitality Specialist GBTSHospitality SpecialistDallas, TexasOpensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
NewVice President of Operations - Collegiate Hospitality ARAMARKVice President of Operations - Collegiate HospitalityDallas, TXThe VPO will work to continuously ensure Aramark Collegiate Hospitality is delivering operational excellence, while also identifying opportunities to innovative and deliver creative services and solutions to expand on our clients' requirements, working closely with internal and external partners. Reporting to the Regional Vice President, this Vice President of Operations (VPO) is responsible for the overall operation of multiple accounts or a significant multi-site account normally generating $160M+ in revenue.
Hospitality Aide River Oaks Health & RehabilitationHospitality AideFort Worth, TexasIn this role, you will: Support Nursing Services (Non-Clinical): Assist the nursing department with non-nursing tasks, including bed-making, passing water and ice, answering call lights, and gathering supplies. Observe and Report: Identify and promptly report concerns, safety issues, or conditions requiring management or nursing attention.
NewHospitality Aide Vintage Health Care CenterHospitality AideDenton, TexasIn this role, you will: Support Nursing Services (Non-Clinical): Assist the nursing department with non-nursing tasks, including bed-making, passing water and ice, answering call lights, and gathering supplies. Observe and Report: Identify and promptly report concerns, safety issues, or conditions requiring management or nursing attention.
Lead Hospitality Specialist 1406 Epiq Global Business Transformation Solutions, LLCLead Hospitality SpecialistDallas, TXFull timeSkills: Customer Relationship Management (CRM), Customer Satisfaction, Event Management, Food And Beverage (F&B), Hospitality Management, Oral & Written Communication skills, Outstanding Organizational Abilities, Professional Etiquette. Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run.
REVELxp - Premium Hospitality Intern, Southern Methodist University Teall Sports and EntertainmentREVELxp - Premium Hospitality Intern, Southern Methodist UniversityDallas, TXThe Premium Hospitality Intern plays a vital role in the success of SMU Athletics Hospitality (SMUAH) by supporting the Hospitality Manager and Associate Hospitality Manager in the day-to-day operations of premium seating and hospitality services. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.
NewSenior Director, Guest & Employee Experience Services – Hospitality JLLSenior Director, Guest & Employee Experience Services – HospitalityDallas, TXRisk Management & Continuous Improvement Proactively identify and escalate risks and issues at the account level, including audit findings, client feedback, vendor service matters, information security concerns, and impacts to account KPIs. The Senior Director, Guest & Employee Experience Services will oversee all experience-focused services on the client account, including soft services, amenity programming, customer experience training, and operations.