Be familiar with local restaurants, tourist attractions, events, as well as the physical layout of the hotel, including guest rooms and their locations, facilities, and amenities, and any onsite events in order to be a source of information to guests and confidently sell hotel to prospective guests. Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.