This role analyzes support processes, ticket trends, and technician workflows to identify opportunities for improvement, then translates those opportunities into AI-powered solutions, bots, automations, and self-service capabilities. We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.