Provide effective performance feedback through performance evaluations, employee recognition, continual feedback and implementation of disciplinary systems, as necessary with the assistance of Human ResourcesWork with Human Resources to recruit, interview, select, and train new employeesMaintain team schedules including program assignments, training, PTO, and PTO coverageMaintain transparent communication through internal and external department meetings, one-on-one meetings, and other communication channels, as necessaryCommunicate and collaborate with academic partners to report results and address challengesReview, maintain, and update departmental operating processesMonitor and analyze enrollment data, lead source performance, and portfolio/programmatic trends, delivering actionable insights and regular reporting to leadershipCarry out and attain the values and the goals of Human Capital EducationPerform other duties and responsibilities, as assignedSkills and Requirements:Must have 3+ years of management experienceExperience with higher education institutions requiredKnowledge of the operation, and metrics of Enrollment ServicesDemonstrated ability to lead and develop a department and department staff membersExcellent written and spoken communication skills. Key Responsibilities:Coach, mentor and develop employeesLead employees to meet the Elsmere's expectations for productivity, quality, continuous improvement, and goal accomplishmentEmpower employees to take responsibility, utilize critical thinking, and drive problem resolution.