911 Diversion Specialist Wed - Sat 11pm - 7am (30) CONTACT COMMUNITY SERVICES INC911 Diversion Specialist Wed - Sat 11pm - 7am (30)East Syracuse, NY$25–$27 / hourWorking in partnership with 911 dispatchers, law enforcement, emergency medical services, behavioral health providers, and community organizations, you will assess situations, provide immediate intervention, and coordinate connections to appropriate resources. As a 911 Diversion Specialist, you will be at the forefront of an innovative approach to emergency response, helping connect individuals experiencing mental health, substance use, or other social service needs to the right support at the right time.
Social Services Assistant US Department of Health and Human ServicesSocial Services AssistantManlius, NYMENU Sign in My jobs Profile Resumes & documents Search preferences Notifications Sign out My jobs Profile Resumes & documents Notifications Search preferences Sign out Events Help Center Search Back to results Apply Social Services Assistant Department of Health and Human Services Indian Health Service Indian Health Service Apply Print Share Save. Service Excepted Promotion potential 7 Job family Series 0186 Social Services Aid And Assistant Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Moderate Risk MR Trust determination process Suitability Fitness Financial disclosure No Bargaining unit status Yes - This position may or may not be covered by a bargaining unit depending on the duty location.
Human Resources Business Partner Oswego HealthHuman Resources Business PartnerOswego, NY$68,000–$85,000 / yearThe health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County, as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. More than 1,300 employees spread throughout its 18 locations, work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community.
Human Resources Generalist Commonpoint QueensHuman Resources GeneralistNew YorkThe individual hired as Human Resources Generalist will manage day-to-day HR operations, including onboarding, employee relations, and HRIS administration, ensuring that staff receive timely, accurate, and mission-aligned HR support. With more than 90 program sites and flagship locations in Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year.
NewSUPERVISING CLINICAL LEAD-MENTAL HEALTH & WELLNESS SERVICES Oswego HealthSUPERVISING CLINICAL LEAD-MENTAL HEALTH & WELLNESS SERVICESFulton, NY$75,000–$85,000 / yearThe health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County, as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. More than 1,300 employees spread throughout its 18 locations, work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community.
Human Resource Compliance Manager Joe & the JuiceHuman Resource Compliance ManagerNew YorkFor us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement , leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance .
NewDirector, Human Resources 160over90Director, Human ResourcesNew YorkStrong communication and ability to influence; speaks clearly and persuasively; responds well to questions; has strong group presentation skills; writes clearly and informatively; presents numerical data effectively; able to read, interpret and critically analyze written and quantitative information; able to write and deliver speeches using original and innovative techniques; etc. Based in New York City and reporting to the VP, Human Resources, this role partners closely with senior leaders across Partnerships, Experiential, PR/Social, Finance, and Business Operations to drive organizational performance, talent strategy, and a connected, high‑impact culture.
Homeless Services Advocate OCOHomeless Services AdvocateOswego, New YorkHomeless Services Advocates provide on-going case management to assist homeless individuals and families to achieve permanent housing and assist them with supportive services during their experience of homelessness and housing stabilization. Ranking among Oswego County's top ten largest private employers, OCO carries out its mission to inspire partnerships and provide services that empower people, support communities, and change lives through more than 50 programs serving 15,000 people each year.
Human Resources Business Partner ClearChoice Dental Implant CentersHuman Resources Business PartnerNew YorkThe Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. The Human Resources Business Partner (HRBP) will serve as a proactive, strategic HR/People partner to field operations leaders, driving alignment between human capital strategies and business needs, in support of attracting, developing and retaining a high performing team.
Human Resources Business Administrator Nexstar MediaHuman Resources Business AdministratorSyracuse, New YorkSyracuse, also known as the 'Salt City', strikes an ideal balance between the amenities of a larger city, including events, a diverse range of culinary options in our restaurants, and family-friendly attractions, and the welcoming atmosphere of a smaller town. NewsChannel 9 (WSYR-TV) in East Syracuse, New York, is looking for a highly organized and discreet Human Resources Business Administrator to join our team.
Human Resources Generalist Greenberg TraurigHuman Resources GeneralistNew YorkFamiliarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed. The Talent Services Generalist will support the Talent Services department by providing administrative and operational assistance across human resources functions including onboarding, employee relations, benefits administration, and compliance.
Elderly Services Neighborhood Advisor (PT $19.00/Hr) Catholic Charities of Onondaga CountyElderly Services Neighborhood Advisor (PT $19.00/Hr)Syracuse, New YorkAdditionally, they develop and update a comprehensive resource directory of key community contacts for referrals, conduct outreach through door-to-door visits and community presentations, and coordinate transportation services for elderly clients when necessary. Responsibilities: The Elderly Services Neighborhood Advisor plays a vital role in the community by establishing and maintaining connections with community members and service organizations, ensuring cultural competency.
Human Resources Administrative Coordinator AccessCNY INCHuman Resources Administrative CoordinatorSyracuse, NY$19.50–$23 / hourWorking closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings. Our focus is supporting individuals by ways of residential housing, mental health and clinical services, and immersing our participants in community engagement.
Director of Human Resources redShift Recruiting, LLCDirector of Human ResourcesSyracuse, NYOur well-established and growing client is seeking a strategic, business-minded Director of Human Resources to lead all aspects of Human Resources, Talent Management, Organizational Development, Learning & Development, Employee Relations, Labor Relations, Compensation, Benefits, and Compliance. The successful candidate will oversee HR operations while serving as a trusted advisor on employee relations, labor relations, workforce planning, leadership development, organizational design, compensation strategy, compliance, and change management.
Human Resources Manager - Harborview Aquarium ZOOCEANARIUM GROUP LLCHuman Resources Manager - Harborview AquariumSyracuse, NYFull timeCoordinate with insurance carriers, payroll providers, medical providers, and leadership regarding workers’ compensation claims, disability leave, modified duty, and return-to-work processes. Working knowledge of New York State employment requirements and policy compliance, including wage and hour practices, paid sick leave, disability benefits, paid family leave, workers’ compensation, required notices, and employee recordkeeping.
HR Business Services Specialist (Contract) AlixPartnersHR Business Services Specialist (Contract)New YorkAt AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. The HR Business Services Specialist (known internally as People Business Services Professional) is a full-time, contract role located in New York, NY, and reports to a Business Partner Manager.
Senior Human Resources Manager (Lancaster, NY, US, 14086) Cintas CorpSenior Human Resources Manager (Lancaster, NY, US, 14086)NY$81,000–$105,000 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
NewPayroll Specialist (Human Resources) TectonicPayroll Specialist (Human Resources)New YorkAEC (Architecture, Engineering, Construction) or professional services industry experience strongly preferred, including familiarity with project-based labor tracking, billable hours, or prevailing wage environments. ESSENTIAL FUNCTIONS Process and audit employee timesheets, including manual entry into ADP Workforce Now, ensuring compliance with company policies, union agreements (if applicable), and Federal, State, and Local labor laws.
Human Resources Assistant Commonpoint QueensHuman Resources AssistantNew YorkCoordinate and monitor the full clearance and background check process, including fingerprinting, NYS criminal background checks, NYS-OCFS, NYS-SOR, Pennsylvania Report of Criminal History (PSP), FBI fingerprint (PSP-based), and Child Abuse History Clearance from the Pennsylvania Department of Human Services and E-Verify processing. The individual hired as HR Assistant will contribute to the accomplishment of HR practices and objectives that provide an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity, goal attainment, and the recruitment and ongoing development of a superior workforce.
Part-Time Faculty: COU 628 Life-span Human Development (Fall 2026) Syracuse UniversityPart-Time Faculty: COU 628 Life-span Human Development (Fall 2026)Syracuse, NYThe instructor is required to: meet weekly with students for class (i.e. group supervision), develop and execute lesson plans, provide feedback on students' counseling recordings, provide feedback on student process notes, provide formative and summative feedback to students, complete written evaluations, and communicate with site supervisors and program coordinators as necessary. Department of Counseling & Human Services is looking for Part time faculty to teach COU 628 Life Span Human Development (3 credits).
Assistant, Human Resources Davis Polk & Wardwell LLPAssistant, Human ResourcesNew YorkFrom offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. This is a dynamic position requiring the ability to demonstrate professionalism, effective communication skills and use of good judgment through understanding of our Firm’s policies as a valued member of the Business Services team.
Human Resources Specialist 1/Trainee 1/2 (NY HELPS) New York State Thruway AuthorityHuman Resources Specialist 1/Trainee 1/2 (NY HELPS)Liverpool, NY$56,655–$83,286 / yearMinimum Qualifications For appointment via NY HELPS: To Human Resources Specialist Trainee 1: Four years of experience* performing and supervising the performance of various human resources activities such as staffing services, which consist of recruitment, examination, and placement activities; position classification and compensation; and employee services such as employee benefit, health and safety, employee counseling, and employee recognition. Duties Description Manage career fair logistics, including: o Attend career fairs, o Schedule presenters, o Send out meeting invitations, o Organize event materials, o Set up and participate in virtual career fairs, o Maintain various spreadsheets, o Maintain career fair presenter feedback, o Communicate with internal and external stakeholders, o Track career fair materials inventory, and.
Human Resources Coordinator Starr InsuranceHuman Resources CoordinatorNew YorkThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex.
Human Resources Audit Associate Brown & Brown IncHuman Resources Audit AssociateSyracuse, NY$22–$28 / hourThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.
Human Resources Associate L & JG STICKLEY, INC.Human Resources AssociateManlius, NYFull timeWith over 125 years of manufacturing high-end, collector-quality, American-made furniture, and nearly as many years as a furniture retailer, L & J G Stickley, Inc., is the proud employer of almost 800 talented individuals across three manufacturing facilities and 12 company-owned Showrooms. In this role, you'll support a diverse workforce-including manufacturing teams, corporate staff, and retail showroom professionals-while learning from an experienced and supportive HR team.
Human Resources Generalist Briggs & Stratton CorpHuman Resources GeneralistNY$70,000–$90,000 / yearYou will do this by: Serving as the primary resource for employees and managers related to one or more functional HR areas; developing reports and analyzing as required; recommending action within HR and/or to employees and managers; providing proactive resolution of employee concerns and problems with the goal of future problem prevention. Briggs & Stratton is the world's largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and turf care products through its Briggs & Stratton, Vanguard, Ferris, Billy Goat, and Branco brands.
Sr. Human Resources Generalist Novelis IncSr. Human Resources GeneralistOswego, NYNovelis is committed to supporting the community and fosters strong relationships with non-profit and educational organizations like The Children's Museum of Oswego Oswego County Opportunities State University of New York College at Oswego and the Pathways in Technology Early College High School among many others. Recruit, interview and hire the hourly workforce of 800 employees including but not limited to sourcing technical talent, intake sessions, candidate review and assessment scoring, and tracking, analyzing and reporting related metrics.
Human Resources Specialist Trainee 1 (NY HELPS) New York State Thruway AuthorityHuman Resources Specialist Trainee 1 (NY HELPS)Liverpool, NY$56,655–$70,869 / yearMinimum Qualifications For appointment via NY HELPS: Four years of experience* performing and supervising the performance of various human resources activities such as staffing services, which consist of recruitment, examination, and placement activities; position classification and compensation; and employee services such as employee benefit, health and safety, employee counseling, and employee recognition. Duties Description The Human Resources Specialist Trainee 1 will serve internal and external customers and perform duties related to the areas assigned such as recruitment, health benefits, retirement, examination planning, succession planning, diversity reporting, onboarding, classification, and career fair coverage in Western New York.
2026 Summer Analyst - Human Resources PJT Partners2026 Summer Analyst - Human ResourcesNew YorkThe successful candidate will provide analytical, operational and project support to the Global Business Partner team, working across a range of core HR disciplines, including but not limited to: Performance management, headcount planning, attrition management and workforce analytics. We also provide, through PJT Park Hill, private fund advisory and fundraising services for alternative investment managers, including private equity funds, real estate funds and hedge funds.
Human Resources Coordinator- Lysander AgranaHuman Resources Coordinator- LysanderBaldwinsville, NYThis is an excellent opportunity for a recent college graduate looking to start their HR career in a fast-paced manufacturing setting or a working professional looking for an opportunity to gain experience and grow within an HR role. Agrana Fruit is the world market leader and leading ingredient supplier of fruit preparations in one of the fastest-growing segments in the food industry.
NewComplex Director of Human Resources Sonesta International Hotels CorporationComplex Director of Human ResourcesThe Benjamin Royal Sonesta New York, New YorkServes as the primary human resources partner for unionized hotels, providing guidance on collective bargaining agreement administration, contract interpretation, grievance management, labor-management relations while promoting productive partnerships and maintaining compliance with applicable labor laws. Principle duties and responsibilities (Essential Functions) include: Support the hotel's efforts to deliver exceptional guest service, foster employee engagement, and achieve financial objectives by ensuring leaders clearly understand performance expectations, accountability, and business results.
Human Resources Business Partner Pinnacle Employee Services LLCHuman Resources Business PartnerEast Syracuse, NYThe HR Business Partner plays a key role in maintaining strong client relationships, resolving service-related issues, identifying opportunities for improvement, and escalating complex matters to specialized PES resources when necessary. This role is responsible for supporting day-to-day client and employee needs by responding to inbound calls and emails and ensuring the effective delivery of PES services across payroll, benefits, and human resources.
Human Resources Manager HP HoodHuman Resources ManagerTown of Vernon, NY$99,000–$110,000 / yearOur culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.
Senior Human Resources Generalist Total Deployment SolutionsSenior Human Resources GeneralistNew YorkThis position would handle hiring coordination with project managers for project based/contingent workforce, onboarding, visa processing, payroll coordination with accounting/payroll, benefits administration, workers’ compensation, OSHA and safety documentation, employee relations, terminations and layoffs when projects end with multi-state compliance. Human Resources Generalist for TDS is responsible for supporting the employee lifecycle for a dynamic contingent workforce that includes employees working on short-term assignments or projects across multiple states in the US.
Director of Human Resources - SUNY Morrisville Suny MorrisvilleDirector of Human Resources - SUNY MorrisvilleNYOverseeing a staff that includes recruitment, benefits, and payroll, the incumbent is responsible for ensuring high quality & timely service is delivered to faculty, students and staff that meet the needs and support the college''s strategic goals. Location: Morrisville, NY Category: Administrative and Professional Staff Job Type: Full-time Posted On: Wed May 27 2026 Job Description: Director of Human Resources for the College and the Syracuse Educational Opportunity Center.
NewDistrict Human Resources Manager (Brooklyn & Staten Island, NY) Home DepotDistrict Human Resources Manager (Brooklyn & Staten Island, NY)New YorkThe DHRM aligns people strategies with business goals and Company Values, leading efforts in talent management, leadership development, associate relations, and workforce planning to build strong teams and sustain a positive, inclusive, and high-performing culture. Manage the accommodation process for stores in their district by partnering with associates, leaders, and centralized resources to ensure timely documentation, consistent communication, and compliant return-to-work and accommodation plans that support associate wellbeing and business continuity.
NewDistrict Human Resources Manager (Hudson Valley, NY Market) Home DepotDistrict Human Resources Manager (Hudson Valley, NY Market)New YorkThe DHRM aligns people strategies with business goals and Company Values, leading efforts in talent management, leadership development, associate relations, and workforce planning to build strong teams and sustain a positive, inclusive, and high-performing culture. Manage the accommodation process for stores in their district by partnering with associates, leaders, and centralized resources to ensure timely documentation, consistent communication, and compliant return-to-work and accommodation plans that support associate wellbeing and business continuity.
Human Resources Generalist Seal & DesignHuman Resources GeneralistSyracuse, NY$65,000–$75,000Join our close‑knit, team of approximately 50 employees as our HR Generalist , where you’ll oversee HR support for our Syracuse division and play a meaningful role in shaping a positive, healthy workplace culture. Serve as a site HR partner to administer and support HR programs including onboarding, benefits, leave management, performance management, and employee relations.
AVP, IT Services Delivery Manager (North America) RenRe North America Employee ServicesAVP, IT Services Delivery Manager (North America)New YorkThe AVP, IT Services Delivery Manager – North America will oversee the New York/US IT Services teams and processes, including but not limited to, the Asset management and IT Support ticket management platforms. Requires collaboration with business, shared services, and IT Infrastructure teams to understand business needs, implement new tools, applications and practices as required, ensuring appropriate support processes are in place.
Aging Services Specialist - Case Mgmt Tioga Opportunities, Inc.Aging Services Specialist - Case MgmtNew YorkThe Aging Services Specialist is responsible for performance of case management activities for non-Medicaid clients over 60 years of age, consisting of screening, assessment, care planning, determining eligibility for program subsidies, arranging and authorizing service delivery, services follow-up, and client monitoring, reassessment, and discharge. Screens and conducts face-to-face in-home assessments and reassessments to identify an individual’s problems and care needs in the major functional areas, including information necessary to determine the individual’s functional level and to identify unmet care needs.
Human Resources Assistant SourcePro SearchHuman Resources AssistantNew YorkThis position offers an excellent opportunity to contribute to a dynamic HR team while supporting key organizational functions. Scan and file original signed documents, including correspondence, into the document management system.
Sr. Human Resources Generalist Novelis Oswego Manufacturing FacilitySr. Human Resources GeneralistOswego, New YorkFull timeNovelis is committed to supporting the community and fosters strong relationships with non-profit and educational organizations like The Children’s Museum of Oswego Oswego County Opportunities State University of New York College at Oswego and the Pathways in Technology Early College High School among many others. Recruit, interview and hire the hourly workforce of 800 employees including but not limited to sourcing technical talent, intake sessions, candidate review and assessment scoring, and tracking, analyzing and reporting related metrics.
Vice President Human Resources | Expanding Restaurant Group One HausVice President Human Resources | Expanding Restaurant GroupNew YorkOperating both full-service and fast-casual concepts, the company currently manages 20+ corporate-owned locations across multiple states, with aggressive plans to nearly double its unit count over the next 24 months. The Vice President of Human Resources will serve as the strategic architect and operational leader of the company’s people function during a period of rapid multi-state expansion.
Direct Support Professional - Day Services MozaicDirect Support Professional - Day ServicesAuburn, NY$17.92–$18.67 / hourFull timeMozaic (A Chapter of The Arc NY) is seeking compassionate and motivated Direct Support Professionals to support people with disabilities during daytime hours. Your daily work will include assisting with transportation, appointments, personal care, and routines while following individualized care plans, medication guidelines, and safety protocols to support overall well‑being.
Direct Support Professional - Day Services - Spotlight Studios MozaicDirect Support Professional - Day Services - Spotlight StudiosAuburn, NY$18.50–$19 / hourFull timeDirect Support Professionals provide essential daily support, assisting with transportation, and personal care while ensuring that care plans, medications, and guidelines are followed with precision and attention to detail. Whether you're a talented musician, an inspired artist, or a mindful yoga enthusiast, you'll have the chance to share your gifts while helping others discover their own.
Brownell Center Support Services Peer Specialist Liberty_ResourcesBrownell Center Support Services Peer SpecialistSyracuse, NYFull timeServices are designed to promote skills for coping with and managing behavioral health symptoms while facilitating the utilization of natural resources and the enhancement of recovery-oriented principles including hope, self-efficacy, and community living skills. Provide support during Same Day Access (SDA) hours by engaging with clients upon arrival, reviewing their needs and PRAPARE screening responses, identifying potential resources, and offering peer-based support in alignment with the SDA workflow.
NewOffice Services Specialist (On Call) SPS-North AmericaOffice Services Specialist (On Call)New YorkIn North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. The Office Services Specialist (On Call) provides exceptional office and mail services in a “floating” capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage.
Office Services Specialist SPS-North AmericaOffice Services SpecialistNew YorkThe FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.
Licensed Mental Health Counselor - Child & Adolescent Services Helio HealthLicensed Mental Health Counselor - Child & Adolescent ServicesSyracuse, New YorkFull timeThe Mental Health Counselor work with patients by providing a variety of mental health needs, including anxiety, depression, attention issues, problematic behaviors, trauma, substance use issues, issues with family and interpersonal functioning, and more. Perform essential counseling responsibilities including screening, intake and orientation, evaluation and intervention, treatment planning, referrals, crisis intervention, counseling, patient education, case management, reporting and record keeping.