The individual who will succeed in this role can best be described as: motivated; you thrive in feeling accomplished without gloating or getting an ego; a stickler for accuracy; your attention to detail is critical for success and the success of the Agency mission; a believer in customer service; you understand that even difficult conversations should end with a smile and/or pleasantries and that responsiveness is a key component of great customer service; consistent across many communication mediums ; whether it be over the phone, text or email, you provide superior support for whomever needs it; a tech enthusiast ; you recognize that technology can improve processes and love to learn how technology can improve existing processes; a team player; no matter your peers’ education or experience, you treat them as your equal; patient; you welcome differences and you understand that sometimes you are limited in what you can improve upon or change but you continue to look for opportunities to improve existing processes; and, a believer; that our clients and staff are why we come to work every day and that nearly anything can be accomplished with dedication, patience. Proficiency with the state accounting system (MOSAIC), including reconciling accounts and managing accounts payable or similar accounting systems; Advanced knowledge of Microsoft Office 2010+ with a strong emphasis on Excel, Access, and Outlook; Two or more years of supervising or mentoring experience; Experience with implementation of new billing/platform systems; Ability to proactively identify solutions for process improvements and ability to implement effective solutions; Ability to create, analyze, and interpret financial information and scenarios; Knowledge and understanding of state finance law as well as payment and procurement regulations; Good communication skills; and, Ability to work independently and as part of a group.