United RentalsInside Sales Rep United RentalsInside Sales RepMuscle Shoals, ALAs an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
Red Branch Outdoor LivingNewSales Representative - Outdoor Living Structures Red Branch Outdoor LivingSales Representative - Outdoor Living StructuresDaphne, ALResponsibilities:Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met. As a Home Services Sales Representative, you'll play a pivotal role in bringing our vision to life by connecting homeowners with the outdoor spaces of their dreams.
Sunbelt RentalsNewEquipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistHollywood, AL$20.31–$24.12 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
Community Choice Financial Family of BrandsNewAssistant Store Manager Community Choice Financial Family of BrandsAssistant Store ManagerEvergreen, ALOur Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Empower Rental GroupInside Sales Representative - Demopolis Empower Rental GroupInside Sales Representative - DemopolisDemopolis, ALThe Inside Sales Representative is a true multi-tasker who works in many facets while completing operational tasks and providing customer service to internal and external customers. The Inside Sales Representative supports the operations of branches by working with customers, vendors, and branch employees to provide operational services.
Eastern Industrial Supplies IncInside Sales Representative - Huntsville, AL Eastern Industrial Supplies IncInside Sales Representative - Huntsville, ALHuntsville, ALYou will also work in Counter Sales where you can increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products. You enjoy having a job that uses your strong customer service and business skills to help others, which is why you excel in this position in wholesale distribution selling commercial plumbing products!
Steris PlcInside Sales Representative Steris PlcInside Sales RepresentativeBirmingham, ALYou are expected to achieve maximum sales profitability, growth and account penetration by building relationships, understanding Customer needs, selling the Instrument Management Services (IMS) portfolio of services and products, and prospecting revenue opportunities. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Lankford & Battle AgencyInside Sales Representative Lankford & Battle AgencyInside Sales RepresentativeHuntsville, AL$55,000–$85,000 / yearYoull proactively identify opportunities to cross-sell and upsell additional coverage, generate quotes, sell and process new policies for our existing customer base, and manage specialized requests like young-driver spin-offs and marital splits. Leveraging eAgent and Lead Manager, you'll make outbound calls to promote cross-sales, umbrella policies, and life insurance, setting appointments for our agency owner or financial specialist while cultivating referrals from your centers of influence.
Arrow Exterminators, Inc.Inside Sales Representative Arrow Exterminators, Inc.Inside Sales RepresentativeHuntsville, ALA successful Inside Sales Representative works many of the lead-generating programs that are created by the corporate Inside Sales Department. Arrow Exterminators is looking to hire a full-time Inside Sales Representative to sell additional services to existing and former customers by phone.
Builders FirstSource IncInside Sales Representative I Sales - Inside Sales Builders FirstSource IncInside Sales Representative I Sales - Inside SalesAuburn, ALProvides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
The McPherson Companies IncInside Sales Representative The McPherson Companies IncInside Sales RepresentativeTrussville, ALGeneral Summary: The Inside Sales Representative is responsible for generating leads from various sources such as cold calling, website inquiries and social media platforms, qualifying those leads prior to passing the information to the outside sales team. Additionally, this role will require managing the lead process, assignment of leads and follow up by maintaining a portfolio of prospective customers through CRM and lead nurturing.
New MillenniumInside Sales Representative - Vulcan New MillenniumInside Sales Representative - VulcanPelham, AlabamaExperienced and highly productive Inside Sales Representative, who can effectively manage larger volume accounts while growing and taking care of our customers. Work closely with the Market Managers, Scheduling, Quoting departments for updated pricing, specification review, and quoting lead times to customers.
Steel Dynamics IncInside Sales Representative Vulcan Steel Dynamics IncInside Sales Representative VulcanPelham, ALExperienced and highly productive Inside Sales Representative, who can effectively manage larger volume accounts while growing and taking care of our customers. Work closely with the Market Managers, Scheduling, Quoting departments for updated pricing, specification review, and quoting lead times to customers.
Steel Dynamics, Inc.Inside Sales Representative - Vulcan Steel Dynamics, Inc.Inside Sales Representative - VulcanPelham, AlabamaExperienced and highly productive Inside Sales Representative, who can effectively manage larger volume accounts while growing and taking care of our customers. Work closely with the Market Managers, Scheduling, Quoting departments for updated pricing, specification review, and quoting lead times to customers.
SDI LaFargaInside Sales Representative - Vulcan SDI LaFargaInside Sales Representative - VulcanPelham, AlabamaExperienced and highly productive Inside Sales Representative, who can effectively manage larger volume accounts while growing and taking care of our customers. Work closely with the Market Managers, Scheduling, Quoting departments for updated pricing, specification review, and quoting lead times to customers.
OmniSourceInside Sales Representative - Vulcan OmniSourceInside Sales Representative - VulcanPelham, AlabamaExperienced and highly productive Inside Sales Representative, who can effectively manage larger volume accounts while growing and taking care of our customers. Work closely with the Market Managers, Scheduling, Quoting departments for updated pricing, specification review, and quoting lead times to customers.
Superior Aluminum AlloysInside Sales Representative - Vulcan Superior Aluminum AlloysInside Sales Representative - VulcanPelham, AlabamaExperienced and highly productive Inside Sales Representative, who can effectively manage larger volume accounts while growing and taking care of our customers. Work closely with the Market Managers, Scheduling, Quoting departments for updated pricing, specification review, and quoting lead times to customers.
Personnel ResourcesInside Sales Representative Personnel ResourcesInside Sales RepresentativeTroy, ALDuties:Build relationships with customers by producing timely estimates, providing customer service and following up on inquiries using the Quote Management System. Immediate opening for an Inside Sales Representative to join a growing team with a building supply company in Troy!
HudsonAlpha Institute for BiotechnologySimply Test-Inside Sales Representative – Functional Health HudsonAlpha Institute for BiotechnologySimply Test-Inside Sales Representative – Functional HealthHuntsville, ALIn addition to top-of-funnel ownership, this individual will act as a centralized support function for the Functional Health Sales team, enabling efficient territory expansion, accelerating sales cycles, and improving conversion rates through disciplined prospecting, data management, and coordination. By systematically identifying, engaging, and qualifying new opportunities, the Inside Sales Representative directly fuels revenue growth, shortens sales cycles, and enables the field team to focus on closing high-value accounts.
Rustman AgencyInside Sales Representative Rustman AgencyInside Sales RepresentativeEufaula, AlabamaThe Rustman Agency is seeking motivated and personable Inside Sales Representatives to join our fast-growing remote team You’ll work directly with warm leads to educate clients on life insurance options and help them secure financial protection for themselves and their loved ones You’ll be a trusted guide who helps clients make confident decisions—all from the comfort of your home. Start a career where you help families protect what matters most while creating the future you deserve with The Rustman Agency.
Meridian Waste Services, LLCInside Sales Representative Meridian Waste Services, LLCInside Sales RepresentativeGadsden, ALStrong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas. Has the ability to identify the information needed to clarify a situation; seeks information from appropriate sources; has the ability to tackle a problem using a logical, sequential approach and can anticipate the implications of actions.
HudsonAlpha Institute for BiotechnologySimply Test-Inside Sales Representative - Functional Health HudsonAlpha Institute for BiotechnologySimply Test-Inside Sales Representative - Functional HealthHuntsville, ALIn addition to top-of-funnel ownership, this individual will act as a centralized support function for the Functional Health Sales team, enabling efficient territory expansion, accelerating sales cycles, and improving conversion rates through disciplined prospecting, data management, and coordination. By systematically identifying, engaging, and qualifying new opportunities, the Inside Sales Representative directly fuels revenue growth, shortens sales cycles, and enables the field team to focus on closing high-value accounts.
Arrow Electronics IncInside Sales Representative II Arrow Electronics IncInside Sales Representative IIHuntsville, ALRemote$23.58–$28.82 / hourAs owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify the customer of all/any price increases. What We Are Looking For: 4-5 years' experience in electronics distribution; experience in passive electronic component sales strongly preferred (Power Supplies, Cable assemblies, Thermal, Connectors, Magnetics, Capacitors/Resistors.
Chapel Steel Corp.Inside Sales Representative Chapel Steel Corp.Inside Sales RepresentativeBirmingham, AlabamaPhysical Requirements: Stand or Sit(Stationary position), Walk(Move, Traverse), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion, Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position) Function in the Job: Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Job Summary: The Inside Sales Representative is responsible for the growth of new and assigned customer accounts within the assigned territory by promoting our product lines and targeting business opportunities for sales growth.
Arrow Electronics IncInside Sales Representative Arrow Electronics IncInside Sales RepresentativeHuntsville, AL$22.07–$26.97 / hourWork Arrangement: Alpharetta, Huntsville, and Lake Mary-This position will follow a hybrid schedule of 3 days in our office and 2 days per week from home. Support the business by tracking shipments, maintaining orders, managing backlog, expediting in bound shipments and troubleshooting delivery issues.
Wesley Finance GroupInside Sales Representative Wesley Finance GroupInside Sales RepresentativeMobile, AlabamaNo prior sales experience is necessary; comprehensive training will be provided on our products/services, sales techniques, and virtual communication tools. - Say goodbye to cold calling; work with premium leads to focus on closing deals and maximizing your potential.
Stark ExterminatorsInside Sales Representative / Termite Inspector Stark ExterminatorsInside Sales Representative / Termite InspectorGardendale, ALStark Exterminators is looking to hire a full-time Termite Inspector to provide uncompromised service to our residential or commercial pest control customers . Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States!
Mobile Communications America IncInside Sales Representative Mobile Communications America IncInside Sales RepresentativeTuscaloosa, AL$12–$24 / hourWHAT YOU WILL BRING TO THE TEAM: • High School diploma or equivalent required; bachelor's degree preferred • 0-2 years of experience in sales, customer service, or related field • Recent graduates with strong drive and business acumen are encouraged to apply • Thrives in a high-activity environment requiring consistent outbound calls and email outreach • Highly coachable and eager to learn structured sales methodologies • Strong verbal and written communication skills • Organized, accountable, and results-driven • Interested in building a long-term career in B2B and enterprise solution selling • Comfortable working in-office to benefit from mentorship and team collaboration • Technical aptitude or exposure to communications equipment is a plus. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
Apex Life AdvisorsInside Sales Representative Apex Life AdvisorsInside Sales RepresentativeMobile, ALRemote$60,000–$108,000 / yearThe people who tend to do best here are motivated, competitive with themselves, comfortable taking ownership of their schedule, and driven by growth rather than just punching a clock. Apex Life Advisors is expanding our sales team, and we're looking to hire a few high-performing inside sales advisors to join our team!
IDEX CorpInside Sales Representative IDEX CorpInside Sales RepresentativeHuntsville, AL$51,500–$77,300 / yearWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?.
ForgeFitNewRemote Inside Sales Representative ForgeFitRemote Inside Sales RepresentativeTuscaloosa, AlabamaRemoteAs a Remote Inside Sales Representative, you’ll play a key role in driving ForgeFit’s growth by reaching out to potential clients, responding to inbound inquiries, and guiding gym owners, fitness directors, and facility managers through the buying process. We’re not just another distributor, we’re a trusted partner in helping fitness facilities grow stronger, perform better, and stay ahead of the competition.
Earle M. Jorgensen CompanyNewInside Sales Representative Earle M. Jorgensen CompanyInside Sales RepresentativePell City, Alabama$48,000–$54,000 / yearPhysical Requirements: Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion Function in the Job: Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The representative manages customer relationships, processes orders, provides delivery and product details, and supports the sales process, occasionally performing outbound follow-ups and coordinating with operations and the Test Reports Department.
Adtran Holdings IncInside Sales Representative Adtran Holdings IncInside Sales RepresentativeHuntsville, ALCollaborate with outside sales representatives to manage opportunity funnel accurately and effectively within sales force • Maintain accurate accounts and leads • Create and maintain new opportunities • Ensure correct pricing and contractual information is used for opportunity creation • Work closely with regional VP's on revenue trajectory activities • Create and manage accurate, timely quotes for hardware products using sales force CPQ tool • Create and manage accurate customer price lists within sales force and ensure price lists are assigned to correct accounts • Serve as a point of contact for customers seeking information about quotes, orders status, etc. • Collaborate with internal teams to gather necessary information and resolve issues efficiently while keeping customers informed • Focus on acquiring new customers, retaining and growing an existing installed base of customers, prepare activity and forecast reports as requested • Represent the company to the customer and the customer to the company in all sales-oriented activities • Establish and develop key customer contacts and interfaces within the customer base to support Sales Account Teams/Adtrans objectives and strategies • Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.
Salaried/Skilled Trades NSG GroupInside Sales Representative - Auto Glass Replacement & Accessories Salaried/Skilled Trades NSG GroupInside Sales Representative - Auto Glass Replacement & AccessoriesBirmingham, AlabamaCome start your CAREER with Pilkington NSG Group, a power brand and industry leader that trains, develops our team be ready for promotions and growth! Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries.
LB CapitalInside Sales Representative LB CapitalInside Sales RepresentativeAlabamaWhat You’ll DoMake high-volume outbound calls to warm & hot leadsRespond to inbound leads within minutesBook roofing appointments for Sales Reps quickly and accuratelyKeep CRM (ServiceTitan) records clean and updatedFollow up relentlessly on unbooked or aged leadsWork closely with outside sales & installation teamsHit and exceed key KPIs:82%+ booking rate120+ calls/day20%+ aggregator conversion100+ booked estimates/month. What We’re Looking ForHigh-energy, competitive personalityStrong and confident phone communicatorThrives in a tracked, KPI-driven environmentOrganized, detail-oriented, and self-motivatedFast learner with strong follow-up disciplineSales or home improvement experience is a plus, not required.
Ferguson Enterprises IncInside Sales Representative Ferguson Enterprises IncInside Sales Representativehuntsville, ALWhat you will do: Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders. Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
FASTSIGNS #251101Inside Sales Representative FASTSIGNS #251101Inside Sales RepresentativeDecatur, ALA Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center. Enjoy being involved in daily team meetings, executing business and marketing plans and being intimately involved in the success of the FASTSIGNS Center.
FASTSIGNSInside Sales Representative FASTSIGNSInside Sales RepresentativeDecatur, AlabamaA Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center. Enjoy being involved in daily team meetings, executing business and marketing plans and being intimately involved in the success of the FASTSIGNS Center.
Rexel SAInside Sales Representative Rexel SAInside Sales RepresentativeMobile, ALRexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.
Builders FirstSource IncInside Sales Representative I Inside Sales Builders FirstSource IncInside Sales Representative I Inside Salesdaphne, ALProvides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices. Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.
Carter LumberInside Sales Representative Carter LumberInside Sales RepresentativeDothan, ALYou will also follow up on online customer quotes, cold call to qualify new leads, support the Outside Sales Reps as needed, and assist in inventory control by conducting cycle counts and resolving overages/shortages. What started as a single lumberyard in Akron, Ohio, is represented today by seven brands servicing professional builders and homeowners across thirteen states with more than 160 locations.
QXO IncInside Sales Representative QXO IncInside Sales RepresentativeBIRMINGHAM, ALQXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders.
BBB Heart of TexasBusiness Development Representative - Inside Sales BBB Heart of TexasBusiness Development Representative - Inside SalesBirmingham, AlabamaNote: This is a remote sales position for candidates who reside in Texas, Colorado, Florida, Kansas, Maine, Oklahoma, Pennsylvania, and Mississippi; however, all assigned sales territories, client accounts, and business development activities will remain exclusively within Texas. If you're a high-achieving sales professional who values honesty, growth, and purpose, and building valuable long-term relationships with customers, then apply now and join one of the best sales teams in the country!
Cardinal Health IncNuclear Inside Sales Consultant Cardinal Health IncNuclear Inside Sales ConsultantAL$84,160–$100,259 / yearThey are responsible for developing the NPHS business and building relationships with various stakeholders, including field sales, identifying new business leads across their territory, supporting the National/Strategic teams in identifying GPO compliance gaps, working on marketing initiatives, growing top line revenue to meet or exceed budget and leading the ISS team in best practices. Nuclear Pharmacy Services, whose network of roughly 130 pharmacies fills 65% of radiopharmaceutical unit dose nationwide, has consistently demonstrated leadership through innovation and a commitment to excellence.
Compass Group North AmericaSALES DEVELOPMENT REP - INSIDE SALES, COH (REMOTE) Compass Group North AmericaSALES DEVELOPMENT REP - INSIDE SALES, COH (REMOTE)Mobile, ALRemote$65,000–$72,000 / yearAbout Compass Healthcare Compass Healthcare is a leading provider of support services to the healthcare industry, unifying the specialized expertise of Crothall Healthcare, Intelas, Morrison Healthcare, Touchpoint Support Services, and Unidine Healthcare. The role requires the ability to effectively engage leaders such as Executive Directors, Administrators, Nursing Leadership, and Facilities Leaders with messaging aligned to key industry priorities, including: Resident and patient satisfaction.
Renasant CorpTreasury Solutions Inside Sales Officer Renasant CorpTreasury Solutions Inside Sales OfficerBirmingham, ALExcellent listening, verbal, written, and business communication skills delivered in person, via phone, or email, including effective questioning strategies, negotiations skills, presentation techniques, and training delivery skills; with the ability to read, write, speak and understand English well. Support the Inside Sales Manager with sales management, presentations, reports, collateral review and design, product review and enhancements, analysis of markets, portfolios, revenue, profitability, pricing, and other duties as requested.
Tom McLeod Software CorporationInside Sales Manager - Existing Accounts Tom McLeod Software CorporationInside Sales Manager - Existing AccountsBirmingham, AlabamaPurpose of the Position: The Inside Sales Manager - Existing Accounts, will be responsible for the sale of McLeod Software products and Services within a defined territory of existing McLeod clients. Consistently achieve or exceed monthly, quarterly and yearly sales quotas within a defined territory of existing customers, to include new products and add on modules.
StratAcuity Staffing Partners IncInside Sales Agent StratAcuity Staffing Partners IncInside Sales AgentHoover, AL$21–$25 / hourIn terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Skid Steer Attachment DepotNewInside Sales Skid Steer Attachment DepotInside SalesHuntsville, AlabamaResponsibilities: Demonstrate, promote, and sell Skid Steer Attachment Depot’s products - Strategically present functionality and key value propositions to prospective customers. Skid Steer Attachment Depot is an industry leader in the construction and agricultural implement market dedicated to providing the best possible US made products at the best price.
GFL Environmental, IncInside Account Representative GFL Environmental, IncInside Account RepresentativeMontgomery, AlabamaThis involves engaging in all retention activities of an assigned book of business through interaction with customers, operations, sales, and management by managing, organizing and leading efforts to ensure customer retention in the Commercial and Industrial lines of business. • Effectively support the retention process when needed in both sales and customer service capacity, negotiate to retain (core accounts) in-bound calls related to lost business due to competitive reasons.