Duties of this position include, but are not limited to: Investigates complaints filed by consumers against aforementioned licensed and unlicensed individuals, using interviewing skills and techniques, possesses a thorough knowledge of mechanical licensing practices, laws, regulations and documents, discusses complaints, prepares a thorough written report of findings, responds to telephone inquiries and manages an investigative case load. The main purpose of this position is to gather facts and to prepare investigative reports to aid in the resolution of complaints filed with the mechanical licensing boards by consumers against licensed and unlicensed plumbers, electricians, heating, ventilation, air-conditioning, and refrigeration contractors (HVACR), stationary engineers, elevator mechanics, and locksmiths.