Los Angeles, CA3 days ago
Job Description* Lead execution of international logistics and customer service operations across Asia, Australia, Europe/Middle East, and Latin America* Directly manage, coach, and develop four regional leaders, ensuring alignment, accountability, and strong performance* Oversee day‑to‑day execution of warehousing, drayage, outbound transportation, and customer service for international markets* Ensure consistent and reliable order fulfillment and service levels across more than 65 countries* Oversee customs clearance execution and ensure compliance with local regulations in all international markets* Partner with Planning and Sales teams to align logistics execution with demand forecasts and market needs* Collaborate with Finance to manage the logistics operating budget in support of effective execution and service delivery* Lead resolution of service disruptions, customer escalations, and cross‑regional operational issues* Drive continuous improvement initiatives to enhance service reliability, efficiency, and scalability* Establish and monitor performance metrics related to service levels, execution quality, and customer experience* Support expansion into new international markets by enabling operational readiness and process developmentQualifications* 8+ years of experience in international logistics, customer service, or global supply chain operations* Proven people leadership experience managing remote and geographically dispersed teams, including direct reports in multiple regions* Strong understanding of international order fulfillment, warehousing, transportation, and customer service operations* Experience supporting customs clearance and compliance across multiple international markets* Demonstrated ability to execute operations at scale while supporting business growth* Strong operational mindset with the ability to balance hands‑on execution and leadership* Experience managing logistics budgets in support of operational execution* Strong cross‑functional collaboration and stakeholder management skills* Excellent written and verbal communication skills across different cultures and regions* Analytical and problem‑solving skills with a continuous improvement mindset* Ability to operate effectively in a fast‑paced, global environment* Ability to speak another language is a plus* Bachelor's degree in Supply Chain, Logistics, Business, or a related fieldPay Range: $130,000 - $145,000 and may include a discretionary bonus. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California's Central Valley.