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This position will consult with management, technical, and application support teams to achieve stable and responsive systems and services, with a goal of improved service availability, and stable end-user device availability and performance for staff. This position will coordinate and consult with Agency management, technical teams, and application teams to achieve stable and responsive systems and services with a goal of improved device and service availability and performance for customers.

<div>This position is 100% on-site in Columbia, SC. </div><div> </div><div>Our direct client has an opening for a Desktop Support Technician position. This position is for 12+ months, with the option of extension and will be worked 100% onsite in Columbia, SC. (Candidate must work EST business hours).</div><div> </div><div><strong>If you are interested, please submit the following:</strong></div><ul><li>Your current resume.</li><li>Your hourly rate.                                                </li><li>W2 Only.</li></ul><div><br/>Below is the job description – Resumes due ASAP.</div><div> </div><div><strong>Job Description:</strong> </div><ul><li>This position will work for the Field Support Services Supervisor, and coordinate services with the Manager. Position may consult with and work with the Agency infrastructure, server, and database teams, as well as the team, and Program managers.</li><li>This position will coordinate and consult with Agency management, technical teams, and application teams to achieve stable and responsive systems and services with a goal of improved device and service availability and performance for customers.</li><li>This position will provide technical expertise for ongoing deployment and support of the program staff, to include support and troubleshooting of voice and data communication networks, end user devices and services.</li><li>This position will work for the Field Support Services Manager, and in consultation with the Manager.</li><li>The position will coordinate efforts with the Agency Help Desk, Field Support, Infrastructure, Server, and Database teams.</li><li>This position will consult with management, technical, and application support teams to achieve stable and responsive systems and services, with a goal of improved service availability, and stable end-user device availability and performance for staff.</li><li>This will include installation and support of applications, software, and services deployed to support the program.</li><li>This position will consult with vendors and the Field Support Services Manager to document installation and support processes and identify any methods and processes to improve support.</li></ul><div><br/><strong>Candidate must:</strong></div><ul><li>Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions.</li><li>Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.</li><li>Understand user and process requirements and ensure those requirements can be achieved through high-quality deliverables.</li><li>Work closely with Agency Security, End User Support, Network Services, and Network Communications teams to identify, prevent, and mitigate network and client vulnerabilities.</li><li>Provide technical expertise for ongoing development and support of the client’s voice and data communication networks, systems and services deployed in support of the Agency’s staff</li><li>Consult with and assist the Agency infrastructure team and Agency partners to achieve, monitor and resolve telecommunication problems between endpoints.</li><li>Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions.</li><li>Able to provide remote communications troubleshooting support of IT systems and services (including those external), providing technical expertise requiring a wide range of IT device and service knowledge and experience.</li><li>Available to work off hours and on weekends to implement scheduled maintenance if needed.</li><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.</li><li>To assist Agency users and staff with any logged IT-related incident when called upon.</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customers as soon as possible; escalating incidents to other support teams where necessary.</li><li>To accurately record, update and document requests using the IT service desk system.</li><li>To install and configure new IT equipment.</li><li>To resolve incidents and upgrade different types of software and hardware.</li><li>To resolve incidents with printers, copiers and scanners.</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.</li><li>Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical staff at all levels in the organize.</li></ul><div><br/><strong>Qualifications:</strong></div><ul><li>IT Service Desk.</li><li>Ability To Diagnose And Troubleshoot Computer And Network Problems.</li><li>Desktop/Server Support.</li><li>Pc Setup, Config, & Deployment.</li><li>Microsoft (MS) Office Installation.</li><li>MS Office 365 E-Mail, One Drive, And Teams.</li><li>Proficiency in Configuring And Troubleshooting Windows 11 Operating Systems (Client/Server Environment).</li><li>Ip Based Printing.</li><li>Supporting Apple iPhones.</li><li>End User Configuration And Management Of VOIP.</li><li>Valid Drivers License.</li><li>Verbal Communication Skills.</li><li>Written Communication Skills.</li><li>Self Starter.</li></ul><div><br/>Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form.</div><div> </div><div>By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. </div>

Focused HR Solutions

1-20- Desktop Support Technician

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Who We Are: With more than 1,000 attorneys, policy advisors, e-discovery professionals, and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world. The position also serves as a liaison between Firm personnel and internal IT teams or external vendors to coordinate resolution of more complex technical issues, performs basic maintenance and problem management for Firm-issued desktops and laptops, troubleshoots recurring issues, and assists with application-related projects such as testing, rollouts, and user support initiatives.

Overview:
<p style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:'aptos' , sans-serif;text-align:justify">Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to Firm personnel. This role is responsible for communicating effectively with users, partnering with internal teams, diagnosing issues, and troubleshooting and resolving a wide range of computer, software, and system-related problems. The ideal candidate is customer-focused, detail-oriented, and comfortable handling both routine requests and more complex technical challenges in a fast-paced environment. Hybrid or Remote options available for the right candidate. </p><p style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:'aptos' , sans-serif;text-align:justify"><strong>**No agencies please.**</strong></p>

A Day in the Life:
<p style="text-align:justify">This position serves as the primary point of contact for Firm personnel, providing timely and professional technical support via phone, email, and in person when available. The role is responsible for independently researching, diagnosing, troubleshooting, and resolving a broad range of hardware, software, and application-related issues, with appropriate escalation as needed, while providing day-to-day support for Microsoft Windows, Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ServiceNow to ensure proper documentation and timely resolution, maintaining clear and consistent communication with users throughout the lifecycle of each request, and setting expectations and providing status updates. The position also serves as a liaison between Firm personnel and internal IT teams or external vendors to coordinate resolution of more complex technical issues, performs basic maintenance and problem management for Firm-issued desktops and laptops, troubleshoots recurring issues, and assists with application-related projects such as testing, rollouts, and user support initiatives. The individual must adhere to Firm policies, technology standards, and applicable laws and regulations, particularly when handling sensitive or confidential information. Occasional travel of up to 10% may be required to support Firm technology needs, and participation in a weekend on-call rotation is expected within the first year of employment.</p>

We Know You:
<p style="text-align:justify">The ideal candidate will have at least one year of experience in a help desk, service desk, or desktop support role, preferably within a law firm or legal department, and possess hands-on experience supporting Microsoft 365 applications and Windows 11 in an enterprise environment. The role requires experience with MFA and SSO authentication, virtual desktop environments, VPN connectivity, and mobile device support for iOS and Android. Candidates must demonstrate a strong customer service mindset, excellent verbal and written communication skills, and the ability to clearly explain technical concepts to non-technical users. High attention to detail, strong documentation and follow-through skills, and the ability to handle confidential and sensitive information with professionalism and discretion are required. </p>

Who We Are:
<p style="text-align:justify">With more than 1,000 attorneys, policy advisors, e-discovery professionals, and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.</p>

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1-20- Desktop Support Technician Focused HR Solutions

Help Desk Analyst Nelson Mullins Riley & Scarborough, LLP

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