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Join WealthBridge Financial Group and be part of a passionate team dedicated to delivering exceptional service and fostering long-term client relationships. Collaboration with a network of industry experts and access to cutting-edge resources will enhance your ability to serve clients effectively.

<p>WealthBridge Financial Group is seeking a results-oriented Investment Advisor Representative to join our team. In this position, you will engage with clients to understand their financial objectives and provide them with tailored advice and strategies that align with their goals. You will leverage your financial expertise to offer comprehensive solutions, including investment opportunities, retirement planning, and wealth management strategies.</p><p/><p>As a Investment Advisor Representative at WealthBridge, you will play a pivotal role in empowering clients to make informed financial decisions. You will utilize advanced financial tools and analytics to assess client needs and develop effective action plans. Collaboration with a network of industry experts and access to cutting-edge resources will enhance your ability to serve clients effectively.</p><p/><p>Join WealthBridge Financial Group and be part of a passionate team dedicated to delivering exceptional service and fostering long-term client relationships. If you are driven by results and have a deep commitment to helping clients achieve financial success, we would love to hear from you.</p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree in finance, accounting, or a related field.</li><li>Experience in financial consulting or a similar role is preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills to effectively connect with clients.</li><li>Demonstrated ability to build and maintain client relationships.</li><li>Licenses or certifications in financial planning are a plus.</li></ul><p><strong>Benefits</strong></p><ul><li>Top-tier health coverage including medical, dental, and vision plans for you and your dependents</li><li>401(k) retirement plan with company match to help you build long-term security</li><li>Life and disability insurance for added peace of mind</li><li>Employee wellness programs and mental health resources</li><li>Career growth opportunities and ongoing training support</li></ul>

WealthBridge Financial Group

Investment Advisor Representative

Accounting

Analysis Skills

Communication Skills

Customer Relations

Customer/Client Research

Dental Insurance

Develop and Maintain Customers

Finance

Financial Analysis

Financial Planning

Health Plan

Interpersonal Skills

Investment Services

Management Strategy

Problem Solving Skills

Psychiatry and Mental Health

Retirement Planning

Service Delivery

Vision Plan

Wealth Management

Workable

This position has direct supervisory responsibility for the Processing Team supporting New Business and Service, including hiring input (as applicable), training, performance management, work allocation, coaching, and development. Technology proficiency (e.g., Microsoft 365, CRM/case tools, document management, and custodial/vendor platforms) and comfort with workflow reporting/metrics.

YEAR

<p><strong>Job Summary</strong></p><p>The Investment Operations Manager is responsible for leading the Processing Team that supports new account opening and ongoing account service requests. This role provides day-to-day leadership, ensures timely and accurate processing, manages exception/NIGO (Not In Good Order) items through resolution, and drives continuous improvement across workflows and service standards. The Investment Operations Manager partners closely with internal stakeholders to ensure a consistent, compliant, and scalable operating model. This role collaborates with adjacent teams (including AOR/Account Changes, PRT, Controls, etc.) for effective handoffs and communication.</p><p><strong>Essential Functions and Responsibil</strong><strong>i</strong><strong>ties</strong></p><p>Team Leadership & Daily Operations</p><ul><li>Provide leadership, coaching, and direction to the Processing Team to ensure clear priorities, accountability, and consistent execution.</li><li>Conduct regular team meetings to share updates, address issues, reinforce standards, and support team development.</li><li>Provide backup operational support across Investment Operations as business needs require to maintain service continuity.</li></ul><p>Processing Oversight & Case Management</p><ul><li>Oversee end-to-end processing for new account openings and account maintenance/service requests, ensuring accuracy, timeliness, and adherence to established procedures.</li><li>Serve as an escalation point for In Good Order (IGO) processing questions, exceptions, and complex cases, coordinating resolution with internal partners as needed.</li><li>Manage NIGO and exception workflows, including confirming or overriding NIGOs when appropriate, documenting decisions, and ensuring timely resolution.</li></ul><p>Workflow Monitoring & Performance Management</p><ul><li>Monitor workflow queues, dashboards, and service metrics (e.g., volume, cycle time, SLA performance, call volumes).</li><li>Identify trends, risks, and capacity constraints and proactively communicate findings and recommendations to leadership.</li></ul><p>Process Improvement & Documentation</p><ul><li>Maintain and continuously enhance process documentation, job aids, and reference materials to support onboarding, training, and cross-training.</li><li>Identify, prioritize, and implement process improvements to standardize workflows, reduce exceptions, automate manual tasks, and improve overall efficiency and accuracy.</li></ul><p>Compliance, Controls & Cross-Functional Coordination</p><ul><li>Partner with Compliance, Controls/Principal Review, custodians, vendors, and peer operations leaders to ensure workflows align with regulatory requirements and internal standards.</li><li>Ensure accurate and complete documentation within CRM and case management systems to support auditability and regulatory expectations.</li><li>Coordinate closely with the AOR/Account Changes function to ensure smooth handoffs and shared client service outcomes.</li></ul><p>Custodian & Policy Management</p><ul><li>Monitor custodian policies, procedures, and paperwork changes and communicate updates to the Processing Team.</li><li>Escalate business impacts or operational needs resulting from custodian changes to leadership as appropriate.</li></ul><p><strong>Core Competencies</strong></p><ul><li>Strong knowledge of financial services operations, industry regulations, and investment products.</li><li>Strong knowledge of Valmark operational procedures, paperwork, and processing requirements.</li><li>Demonstrated ability to lead teams in a fast-paced, high-volume environment while meeting service standards.</li><li>Excellent analytical, problem-solving, and research skills; ability to identify root causes and implement durable fixes.</li><li>Clear written and verbal communication skills; ability to work effectively with Member Offices, custodians/vendors, and internal stakeholders.</li><li>Ability to delegate effectively with clear direction and strong follow-up; hands-on leadership and mentorship.</li><li>Technology proficiency (e.g., Microsoft 365, CRM/case tools, document management, and custodial/vendor platforms) and comfort with workflow reporting/metrics.</li><li>Change leadership mindset; continuous improvement orientation (standardization, automation, and exception reduction).</li></ul><p><strong>Supervisory Responsibility</strong></p><p>This position has direct supervisory responsibility for the Processing Team supporting New Business and Service, including hiring input (as applicable), training, performance management, work allocation, coaching, and development.</p><p><strong>Required Education and Experience</strong></p><ul><li>Bachelor’s degree in finance or related field OR equivalent financial services operations experience.</li><li>5+ years of investment operations, account opening, service processing, or related experience.</li><li>2+ years of people leadership experience (or demonstrated team-lead responsibilities) in an operational environment.</li></ul><p><strong>Preferred Education and Experience</strong></p><ul><li>FINRA registration: Series 24 or equivalent</li><li>FINRA registration: Series 7 or equivalent</li><li>Industry designation (CFP, CPA, MBA)</li><li>Certified in operational process improvement (Lean 6 Sigma, Kaizen)</li></ul><p><strong>Salary Range: $70,000 - $80,000</strong></p><p>Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience.</p><p><strong>Physical Demands</strong></p><ul><li><p>This is a largely sedentary role.</p></li></ul><p><strong>Expected Hours of Work</strong></p><ul><li>Days and typical hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.</li><li>Some flexibility in hours is allowed, but employee must work 40 hours per week to maintain full-time status.</li><li>Up to 2 days WFH per week, per policy.</li></ul><p>Valmark reserves the right to modify, interpret, or apply this job description in any way the Company desires. This job description in no way implies this is an all-inclusive list of responsibilities to be performed by the Employee in this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.</p>

Valmark Financial Group

Investment Operations Manager

Automation

Business Administration

Business Operations

Business Services

Business Support

CASE (Computer-Aided Software Engineering)

Call Volume

Case Management

Certified Financial Planner (CFP)

Certified Public Accountant (CPA)

Coaching

Continuous Improvement

Cross-Functional

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Support/Service

Document Management

Documentation

Establish Priorities

Financial Operations

Financial Services

Investment Management

Leadership

Lean Six Sigma

Maintenance Services

Mentoring

Metrics

Microsoft Product Family

Operational Improvement

Operational Support

Operations

Operations Management

Operations Processes

Performance Analysis

Performance Management

Presentation/Verbal Skills

Procedure Development

Process Improvement

Regulations

Regulatory Requirements

Reporting Dashboards

Research Skills

Risk Analysis

Root Cause Analysis

Service Level Agreement (SLA)

Team Building

Team Lead/Manager

Time Management

Trend Analysis

Writing Skills

Crelate

This role serves as a subject matter expert on Workday functionality, supporting end users, managing system configurations, ensuring data integrity, and partnering with HR and business stakeholders to leverage Workday capabilities that support organizational goals. RESPONSIBILITIES & DUTIES: System Administration & Configuration:Administers and maintains Workday HCM modules including Core HCM, Recruiting, Talent Management, Compensation, Benefits, Time Tracking, and Payroll.

<div><em>*The selected candidate must be local to our Westlake, OH office and have availability to work a hybrid schedule after training.</em></div><div><br/></div><div><strong>JOB OVERVIEW:</strong></div><div>The Workday HRIS Analyst is responsible for the administration, maintenance, configuration, and optimization of our Workday HCM system. This role serves as a subject matter expert on Workday functionality, supporting end users, managing system configurations, ensuring data integrity, and partnering with HR and business stakeholders to leverage Workday capabilities that support organizational goals. The ideal candidate combines strong technical skills with business acumen and excellent customer service orientation.<br/><br/><strong>RESPONSIBILITIES & DUTIES:<br/>System Administration & Configuration:</strong></div><ul><li>Administers and maintains Workday HCM modules including Core HCM, Recruiting, Talent Management, Compensation, Benefits, Time Tracking, and Payroll.</li><li>Configures business processes, workflows, security roles, and custom objects in Workday.</li><li>Manages system maintenance including security group assignments, calculated fields, and conditional rules.</li><li>Creates and maintains employee lifecycle business processes (hire, job change, termination, leave, etc.).</li><li>Coordinates Workday releases and updates, testing new features and functionality.</li><li>Monitors system performance and proactively identify opportunities for optimization.</li><li>Maintains system documentation including configuration guides, process flows, and standard operating procedures.</li></ul><div><strong>Data Management & Integrity:</strong></div><ul><li>Ensures data accuracy and integrity across all Workday modules.</li><li>Performs regular data audits and implement corrective actions.</li><li>Manages mass data uploads, imports, and exports using EIBs (Enterprise Interface Builder).</li><li>Develops and executes data validation rules and error resolution processes.</li><li>Creates and maintains custom fields and data structures to meet business needs.</li><li>Partners with IT on system integrations and data feeds between Workday and other systems.</li><li>Supports payroll processing through accurate data management and validation.</li></ul><div><strong>Reporting & Analytics:</strong></div><ul><li>Designs, builds, and maintains standard and custom reports using Workday Report Writer.</li><li>Creates dashboards and advanced analytics to support business decision-making.</li><li>Responds to ad-hoc reporting requests from HR and business leaders.</li><li>Develops calculated fields and composite reports for complex data analysis.</li><li>Trains managers and HR team members on self-service reporting capabilities.</li><li>Maintains report inventory and documentation.</li><li>Monitors report usage and optimize performance.</li></ul><div><strong>User Support & Training:</strong></div><ul><li>Provides tier 2 and tier 3 support for Workday end users, managers, and HR team.</li><li>Troubleshoots system issues and work with Workday Support when needed.</li><li>Creates and maintains training materials including job aids, quick reference guides, and video tutorials.</li><li>Conducts training sessions for new users, new hires, and system updates.</li><li>Supports change management initiatives related to Workday enhancements.</li><li>Maintain Workday knowledge base and FAQ resources.</li><li>Responds to user questions via email, phone, and ticketing system.</li></ul><div><strong>Process Improvement & Project Support:</strong></div><ul><li>Identifies opportunities to leverage Workday functionality to improve HR processes.</li><li>Partners with HR team and business stakeholders on system enhancement projects.</li><li>Participates in Workday optimization initiatives and best practice implementation.</li><li>Stays current on Workday product roadmap and new feature releases.</li><li>Supports annual processes including performance reviews, compensation planning, and benefits enrollment.</li><li>Contributes to HRIS strategy and long-term system planning.</li><li>Documents process improvements and measure impact.</li></ul><div><strong>Other:</strong></div><ul><li>Follows assigned work schedule with regular and predictable attendance.</li><li>Performs other duties as assigned.</li></ul><div><strong>QUALIFICATIONS:</strong></div><ul><li>Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field, or Equivalent combination of education and relevant work experience.</li><li>2-4 years of HRIS experience, minimum of 2 years hands-on experience with Workday HCM.</li><li>Experience with Workday configuration, security administration, and business process design.</li><li>Demonstrated experience with HR data management and reporting.</li><li>Experience supporting HRIS implementations or system upgrades preferred.</li><li>Experience in financial services or regulated industry a plus.</li><li>In person interaction that includes actively collaborating with colleagues and participating in team or company meetings.</li></ul><div><strong>PROFESSIONAL CERTIFICATIONS:</strong></div><ul><li>Workday Pro Certification in HCM or other modules preferred.</li></ul><div><strong>TECHNICAL SKILLS: </strong>To be successful in this role, you should have experience with and an understanding of the following:<br/><strong>Required:</strong></div><ul><li>Strong proficiency with Workday HCM core modules.</li><li>Experience with Workday Report Writer and calculated fields.</li><li>Advanced Excel skills (pivot tables, VLOOKUP, data analysis).</li><li>Understanding of HR business processes and data relationships.</li><li>Experience with data integrity and quality management.</li><li>Ability to create and modify Workday security roles and groups.</li></ul><div><strong>Preferred:</strong></div><ul><li>Experience with Workday integrations (Studio, Orchestrate, EIB, Core Connectors).</li><li>Knowledge of Workday Extend or BIRT reporting.</li><li>Familiarity with SQL or other database query languages.</li><li>Experience with other HRIS platforms (Dayforce, ADP, etc.).</li><li>Project management experience.</li></ul><div><strong>CORE VALUES:<br/></strong>Our core values are our foundation and the guiding principles we embody to support Equity’s mission. Together, our values spell <strong>EPIC</strong> — because that’s what we strive to be for our clients and stakeholders every day.</div><ul><li><strong>Excellence</strong> – Our standard.</li><li><strong>Passion</strong> – In everything we do.</li><li><strong>Integrity</strong> – Without compromise.</li><li><strong>Collaboration</strong> – Stronger together.</li></ul><div><strong>PHYSICAL DEMANDS/WORK ENVIRONMENT:</strong></div><div>This job operates in a professional office environment, which may include a corporate office setting or a remote/home office environment, and routinely uses standard office equipment and technology such as computers, phones, printers, and video conferencing tools. While performing the duties of this job, the associate is regularly required to communicate effectively, including speaking, hearing, and participating in virtual meetings on camera. The associate is frequently required to sit for extended periods of time, as well as occasionally stand, walk, use hands and fingers, and reach with hands and arms. This job may require the ability to lift files or office materials, open filing cabinets, and bend or stand on a stool as necessary. Remote associates are expected to maintain a safe, secure, and productive work environment with reliable internet access.<br/><br/><strong>DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:</strong></div><div>The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.</div><br/><br/><strong>About Equity Trust:</strong><p>Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products. </p>

Investment Jobs in Kenmore, OH

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Investment Jobs in Kenmore, OH

Investment Advisor Representative WealthBridge Financial Group

Investment Operations Manager Valmark Financial Group

Workday HRIS Analyst Equity Trust

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