p>DUTIES AND RESPONSIBILITIES: • Define and drive the service strategy for the public investment platform • General support of the Public Platform team, which may include project management or strategic solutioning for Public Markets business needs • Serve as key escalation point for service issues for the public investment platform • Manage issues and priorities for internal stakeholders across investment teams, Trading, Operations, and Technology • Liaise with platform vendor to manage issues resolution, enhancement requests, development roadmaps and continuous product/platform education • Head governance forums to promote communication and alignment across internal cross-functional support areas • Participate in hiring and managing a team to bolster the overall support function, including platform administration (entitlements, governance, invoicing etc.) • Manage internal user training processes and remediation of issues • Assess existing platform issues to advise on gaps; provide insights and ideas to improve service approach based on experience and industry best practices.
Knowledge/Skills:
• Experience in a client support function for portfolio analytics software and/or trading systems; specific experience with BlackRock Aladdin preferred • Enthusiasm for improving client experience, with a penchant for problem-solving and an "owner" mindset • Familiarity of Accounting, Middle Office Operations, and/or Trading workflows • Demonstrated ability to prioritize issues and serve stakeholders' needs proactively • Prior managerial/professional leadership experience preferred (e.g.