Customer Care Service Support Coord Johnson ControlsCustomer Care Service Support CoordMarylandJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
Customer Engagement Advocate II (Customer Service) Lumen Solutions Group, Inc.Customer Engagement Advocate II (Customer Service)Baltimore, MDRemoteWe are seeking a Customer Engagement Advocate II to provide exceptional customer service and support to members, providers, and brokers in a fast-paced healthcare call center environment. This role is responsible for handling inquiries related to benefits, claims, eligibility, billing, and healthcare products while ensuring a positive customer experience.
NewCall Center Supervisor (Chesapeake Specialty Care) University of Maryland Faculty Physicians IncCall Center Supervisor (Chesapeake Specialty Care)Baltimore, MDExact salary will ultimately depend on multiple factors, which may include the successful candidates geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. The Call Center Supervisor serves as a resource for team members, assists with escalated patient concerns, and collaborates with clinical and administrative leadership to optimize patient access and communication.
Director, Customer Service Sun Life Financial IncDirector, Customer ServiceBaltimore, MD$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
Call Center Supervisor (Chesapeake Specialty Care) University of Maryland Faculty PhysiciansCall Center Supervisor (Chesapeake Specialty Care)Baltimore, MDExact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. The Call Center Supervisor serves as a resource for team members, assists with escalated patient concerns, and collaborates with clinical and administrative leadership to optimize patient access and communication.
Senior Manager, Customer Service (Dentaquest) Sun Life FinancialSenior Manager, Customer Service (Dentaquest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
NewCall Center Representative (Chesapeake Specialty Care) University of Maryland Faculty Physicians IncCall Center Representative (Chesapeake Specialty Care)Baltimore, MDExact salary will ultimately depend on multiple factors, which may include the successful candidates geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. Duties include scheduling appointments, documenting patient requests and information, coordinating work efforts with team members, and maintaining knowledge of office protocols and physician schedules.
Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST) CVS Health CorpCustomer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)MD$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources.
NewRemote Customer Service Representative - KY & PA NiSource IncRemote Customer Service Representative - KY & PAYork, PARemote$35,400–$49,600 / yearMust reside in Kentucky or Pennsylvania AND be within 80 miles or less from one of the Columbia Gas facilities located below (Proof of compliance will be required upon selection): Columbia Gas of Kentucky, 2001 Mercer Road Lexington, KY 40511. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.
Call Center Representative (Chesapeake Specialty Care) University of Maryland Faculty PhysiciansCall Center Representative (Chesapeake Specialty Care)Baltimore, MDExact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. Duties include scheduling appointments, documenting patient requests and information, coordinating work efforts with team members, and maintaining knowledge of office protocols and physician schedules.
Customer Service / Call Center Ultimate Staffing ServicesCustomer Service / Call CenterWhite Marsh, Maryland$17–$19 / hourPosition Overview: Ultimate Staffing is actively seeking a dedicated Customer Service / Call Center professional to join a dynamic team in Maryland. Responsibilities: Utilizing excellent communication skills to address customer inquiries and provide solutions.
Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management The PNC Financial Services Group IncLicensed Customer Service & Support Specialist Supervisor - PNC Wealth ManagementMD$49,500–$115,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Billing and Customer Service Representative Sinclair IncBilling and Customer Service RepresentativeHunt Valley, MD$19.03–$22.39 / hourThe Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. This role is responsible for processing advertising invoices, resolving billing discrepancies, maintaining accurate account records, and assisting clients with questions related to broadcast schedules, contracts, and payments.
Customer Service and Billing Supervisor - Medical Equipment NORTHERN PHARMACY AND MEDICAL EQUIPMENT, INC.Customer Service and Billing Supervisor - Medical EquipmentBaltimore, MDIn this role, you'll lead a dedicated team of customer service representatives and product specialists to provide essential medical equipment services to our valued community. With your expertise in DME billing, insurance, and customer service, you'll ensure that our customers receive excellent, compassionate support and accessible healthcare solutions.
Pathology Customer Service Lab Tech Johns Hopkins HospitalPathology Customer Service Lab TechBaltimore, MDResponsible for external transportation coordination, specimen receiving, specimen processing, problem-solving, and tracking of specimens referred from affiliate sites and external laboratory clients and customers. Interface the needs of physicians, nurses, ward clerks, and external health providers, with technical and logistic information related to laboratory services available through the JHH Department of Pathology.
Customer Success Specialist - Modern Retail CDK Global IncCustomer Success Specialist - Modern RetailMD$70,000–$83,500 / yearAssisting the client's dedicated CSM, The Customer Success Specialist's responsibility is to use product-specific knowledge to demonstrate the value of CDK products by providing customers with solutions to their operational needs. Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients.
Customer Service Advocate II (In-Office) Blue Cross and Blue Shield AssociationCustomer Service Advocate II (In-Office)Baltimore, MD$39,240–$71,940 / yearUses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. ESSENTIAL FUNCTIONS: Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
NewBenefits Customer Service Representative (Call Center) Johns Hopkins Medical Management CorporationBenefits Customer Service Representative (Call Center)Hanover, MarylandRemoteOverview: Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Responsibilities: The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders.
NewCustomer Service Representative (Call Center) Johns Hopkins Medical Management CorporationCustomer Service Representative (Call Center)Hanover, MarylandRemoteOverview: Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Responsibilities: The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders.