This role will build and mentor a high-performing AI / ML engineering team and partner closely with Product, Operations, Support, Sales, IT, Security, and Data to identify and deliver practical AI / ML solutions that improve business efficiency, enhance customer experience, and increase the value of our core products. Lead the design, build, and deployment of AI / ML solutions that improve customer experience and operational outcomes, including areas such as network / service insights, predictive maintenance, anomaly detection, support automation, and sales enablement.