Coordinating, ensuring, and providing direct patient care activities on the unit through: provision of nursing rounds, assessments, and treatments; facilitating admission, transfer, and discharge activities; provision of patient and family-centered education; care coordination and individualized treatment planning as applicable, etc. -Warmly, personally, and professionally greets all internal and external customers, promoting a high level of satisfaction by providing information about what to expect, actively listening, and intentionally following up on questions and concerns, including taking corrective action when necessary.