This Operations and Support Specialist provides comprehensive administrative, operational, and client support services for the Information Technology Division by coordinating front-office functions, supporting procurement and budget processes, managing communications and workflow activities, and serving as a customer-focused resource for faculty, staff, students, and guests seeking technology assistance. Provides first-tier help desk support by assisting users with basic IT troubleshooting, including account access issues, password resets, multifactor authentication (MFA) updates, software updates, browser-related problems, and service request intake and routing.