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New Technology Support & Adoption - Support the implementation and adoption of new technologies, including evaluating emerging tools, assisting with pilot deployments, and helping users transition to new systems and solutions. Onboarding & Workstation Setup - Prepare and provision user workstations for new hires, including account setup, system configuration, and ensuring readiness on day one.

Overview:
The OpportunityWe have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the job site, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional who is passionate about technology and customer support to learn and grow. Location You will work from the project location in Millersport, Ohio. In addition to your primary responsibilities there, you'll also be supporting 3 other job site locations across Ohio.

Responsibilities:
Your key responsibilities:  <ul><li style="margin-left:0.5in">Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including troubleshooting OS issues, performance optimization, and user assistance.</li><li style="margin-left:0.5in">Hardware & Software Deployment - Stage, configure, and deploy desktops, laptops, and peripheral devices. Install, update, and support standard business applications in accordance with IT policies.</li><li style="margin-left:0.5in">Onboarding & Workstation Setup - Prepare and provision user workstations for new hires, including account setup, system configuration, and ensuring readiness on day one.</li><li style="margin-left:0.5in">New Technology Support & Adoption - Support the implementation and adoption of new technologies, including evaluating emerging tools, assisting with pilot deployments, and helping users transition to new systems and solutions.</li><li style="margin-left:0.5in">Network Support - Assist with basic network setup and troubleshooting, including connectivity issues, VPN access, and wired/wireless network configurations.</li><li style="margin-left:0.5in">IT Recommendations & Asset Planning - Research and recommend hardware, software, and IT services to improve operational efficiency, performance, and security.</li><li style="margin-left:0.5in">User Training & Support - Deliver end-user training and guidance on technology tools, systems, and best practices to enhance productivity and reduce support incidents.</li></ul>

Qualifications:
To qualify for the role, you must have: <ul><li>Completed a minimum of high school diploma or equivalent, and technical training or professional experience</li><li>3 years or more of commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools</li><li>Proficiency using Microsoft Office suite and Windows operating system software</li><li>Experience steadfastly documenting all works performed in the ticketing system</li><li>User data transfer to new laptops</li><li>Thorough understanding of hardware technical specifications and general network experience</li><li>Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment</li><li>Ability and willingness to learn new skills quickly</li><li>Ability to safely lift up to 40 pounds</li><li>Able to frequently work beyond 40 hours per week.</li><li>Able to travel out of state, sometimes with short notice, and stay overnight as needed</li><li>Able to train in Detroit, Michigan for 2-3 weeks</li></ul>Ideally, you’ll also have:  <ul><li>CompTIA A+ certification</li><li>Networking knowledge, including router/firewall configuration and management</li><li>Direct end-user support experience</li></ul> Excited to make an impact? Apply now by clicking the “Apply” button below! We can’t wait to hear from you! 

EEO/AA Employer M/F/D/V:
Walbridge is an equal opportunity employer with a culture that promotes diversity, equity, and inclusion in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other legally protected status.

Walbridge

IT Technician

Best Practices

Business Solutions

CompTIA A+

Computer Workstations

Configuration Management

Customer Support/Service

Desktop PC

Documentation

Equal Employment Opportunity (EEO)

Firewall Administration

Hardware Installation

Hardware Specification

Help Desk

High School Diploma

Identify Issues

Information Technology & Information Systems

Laptop PC

Lift/Move 40 Pounds

Microsoft Office

Microsoft Windows Operating System

Multitasking

Network Configuration Management

Network Router Configuration

Network Support

Onboarding

Operating Systems

Operational Improvement

Operational Strategy

Performance Tuning/Optimization

Peripheral Hardware

Software Administration

Systems Administration/Management

Technical Support

Technical Training

Time Management

Training/Teaching

VPN (Virtual Private Network)

Willing to Travel

Wireless Communications

[AW]-iCims

IT Support Jobs in Avondale, OH

IT Support Jobs in Avondale, OH

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IT Support Jobs in Avondale, OH

IT Technician Walbridge

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