Help Desk/ Windows Support Prominent Edge LLCHelp Desk/ Windows SupportGaithersburg, MDExperience supporting technology and users of technology in a customer support function or role, including at least three items below: · Windows endpoint device installation · Windows endpoint device break / fix & upgrade · Local and network printer installation & repair · UPS repair (APC) · Installation of Windows based COTS software & drivers, · Installing NIST Windows system images · Windows security patching · Malware & virus removal · Troubleshooting multifaceted incidents and questions . · Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users) .
Help Desk Technician - Tier 3 Solvere One/HouseCallHelp Desk Technician - Tier 3Dulles, VAFull timeSolvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Helpdesk Specialist Master AHU TechnologiesHelpdesk Specialist MasterWashington, District of Columbia$32–$37 / hourThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. Employment type: Contract w2/1099/C2C Complete Description: The Help Desk Technician provides first‑line technical support to client employees, ensuring timely resolution of IT issues and exceptional customer service.
Service Desk Manager CenturiaService Desk ManagerAlexandria, VAProvides administrative and technical direction to personnel; has the corporate authority to recruit, hire, terminate personnel and commit corporate resources - Coordinates approved task order -Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production -Provides the customer representatives the status and activities of personnel covered under contract -Responds to administrative or technical requests from the customer representative - Applies continuous evaluation and control measures; works without supervision. Job Title: Service Desk Manager Location: Alexandria, Virginia Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.
0.0 Performance Food Group0.0Westlake, VAThis role monitors service levels, coordinates escalations, supports incident response, and provides day-to-day guidance, coaching, and support to Service Desk associates. The Lead, IT Service Desk oversees daily service desk operations to ensure timely, effective technical support and consistent customer experience.
Telecommunications Administrator Red Coats, Inc.Telecommunications AdministratorBethesda, MarylandFull timeThe Telecom Administrator is responsible for managing and supporting the organization’s telecommunications systems, with an emphasis on mobility solutions, device setup, and user support. This role involves administering mobile device accounts, ensuring proper configurations, troubleshooting telecom issues, and maintaining related documentation.
EUS NEO Technician CACIEUS NEO TechnicianWashington, District of ColumbiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. EUS technicians support, test and troubleshoot a variety of technologies (desktops, laptops, tablets, video teleconferencing units, print devices, software, etc.) adhering to service level agreements.
NewSenior End User Technician CACISenior End User TechnicianArlington, Virginia$70,800–$148,600 / yearExperience with patch management software (e.g., SCCM)Experience installing, upgrading, and removing softwareExperience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycleAbility to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software)Advanced experience with Active Directory management & Intune. Qualifications: Required: Ability to obtain a DHS Entrance on Duty (EOD)Bachelor’s degree and 6 years of relevant experience or equivalency (in absence of a BA, 6 years’ experience can be substituted for a total of 12 years experience or an AA + 8 years)Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 11, 10 & Windows 7 or older), Microsoft Office products, and various Internet browsers to include Edge and Safari.
16+Years Helpdesk Specialist Master GoIntellects16+Years Helpdesk Specialist MasterWashington, District of Columbia$32–$35 / hourReplies within 24 hours Role: Helpdesk Specialist MasterClient: DC Government (Onsite)Location: Washington, DCJob DEscription:Technical Support & Troubleshooting Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals. Escalation & Collaboration Escalate complex or unresolved issues to specialized teams (network, security, server, or application support).
TOC Engineer GD Information TechnologyTOC EngineerBethesda, MarylandAuthor reports, participate in incident review meetings, facilitate active problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Service Desk Team Lead (Day Shift) DecisionPoint | CortekService Desk Team Lead (Day Shift)Arlington, VirginiaFull timeThis role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues, service level agreements (SLAs), and customer satisfaction goals are consistently achieved. Overview: DecisionPoint is seeking an experienced Service Desk Team Lead to support the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Technology Operations Center (TOC) in Arlington, Virginia.
Helpdesk Specialist Senior AHU TechnologiesHelpdesk Specialist SeniorWashington, District of Columbia$30–$34 / hourMinimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience Skills Matrix · Bachelor’s degree in IT or related field or equivalent experience · Diagnosing and resolving end user computer/computer peripherals problems · Providing second-tier support to end users, server, or mainframe apps/hardware · Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems Compensation: $30.00 - $34.00 per hour About Us. Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
Systems Administrator GrvtySystems AdministratorSpringfield, Virginia$100,000–$120,000 / yearKnowledge of: Microsoft System Center Configuration Manager PowerShell Virtualization Environments (VMware, Citrix) Profile management utilizing the VMware User Experience Management (UEM) toolset Microsoft Exchange Telephone/Video support Networking Familiarity with site specific customer and mission. System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical: Troubleshooting application functionality, crash and performance Investigate user performance and work with external teams to improve user experience.
Service Desk Agents – Tier 2 (DW2604HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 2 (DW2604HTZ)Washington, District of ColumbiaExperience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
Endpoint Service Desk Engineering Lead (DW26061340PL) GTSC-Talent SolutionsEndpoint Service Desk Engineering Lead (DW26061340PL)Washington, District of ColumbiaRemoteWithin your resume and in interview, strongly demonstrate that you are capable of leading engineering, automation, and enterprise endpoint management, including imaging, patching, configuration control, and remediation across Windows and macOS environments. The selected candidate will serve as a primary engineering lead supporting secure endpoint operations, lifecycle management, and compliance-driven IT services.
NewData Center Operations / Desktop Engineer (Tier 2.5) ActioNet IncData Center Operations / Desktop Engineer (Tier 2.5)Washington, DC$65,000–$75,000 / yearActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. Serve as a Tier 2.5 escalation point for Tier 2 Deskside Support, troubleshooting and resolving issues before escalation to Tier 3. Provide Service Desk support as needed, including hardware, software, account, connectivity, access, and user support.
System Administrator Revolutional, LLCSystem AdministratorFairfax, VA$100,000–$130,000 / yearWe apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes. We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.
EUS NEO Technician CACI International Inc.EUS NEO TechnicianWashington, DC$70,800–$148,600 / yearThe End User Support Technician will work on-site incidents and tasks to resolution in a 24/7/365 environment at DHS sites in the National Capital Region (NCR).As an End User Support Technician you're responsible for providing IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Senior End User Technician CACI International Inc.Senior End User TechnicianArlington, VA$70,800–$148,600 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 11, 10 & Windows 7 or older), Microsoft Office products, and various Internet browsers to include Edge and Safari.
Junior CIC Analyst MaximusJunior CIC AnalystTysons, VARemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.