Familiarity with JAMF or Mac enterprise device management Highly skilled at explaining technical subjects to non-technical customers as well as technical customers Possess extraordinary customer service skills Ability to work well as part of a team Work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services. Set up, monitor, and solve audio-visual systems during company meetings, events, conference rooms, and guest speakers Create and maintain process documentation Excellent in-person, phone, and written communication skills Have high attention to detail Occasional travel supporting partner offices