Poughkeepsie, NY30+ days ago
Location: Poughkeepsie, NY Duration: Ongoing Contract Key Responsibilities: Provide first-level and second-level technical support for desktops, laptops, printers, scanners, and peripheral devices Troubleshoot hardware, software, operating system, and network connectivity issues Install, configure, and maintain Windows 10/11, Linux, and macOS systems Perform system upgrades, patch management, and hardware replacements including RAM and SSD upgrades Support networking technologies including TCP/IP, DNS, DHCP, and VPN connectivity Deliver in-person, phone, and remote support while maintaining high customer satisfaction Document incidents, resolutions, and technical procedures within ticketing systems Assist with workstation setups, equipment deployment, and IT inventory management Required Skills & Qualifications: Strong knowledge of Windows 10/11, Linux, and macOS environments Experience troubleshooting desktop hardware, software, and peripheral devices Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN Excellent analytical, troubleshooting, and problem-solving abilities Strong communication skills with a customer-first mindset Ability to work independently and collaboratively within a team environment Experience: 13 years of experience in helpdesk, desktop support, or IT support roles preferred Education: Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience Physical Requirements: Ability to lift and move equipment weighing up to 3050 lbs. Ability to sit, stand, and walk for extended periods Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.