ACE Account Service Desk Specialist (Tier II – ASD) Aretec IncACE Account Service Desk Specialist (Tier II – ASD)Orlando, FLFull timeACE Account Service Desk Specialist (Tier II – ASD)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape. Position SummaryAretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD).
Trade Processing Account Service Desk Specialist TIER 2 TEEMATrade Processing Account Service Desk Specialist TIER 2Orlando, FL$52,000–$55,000Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
NewACE Account Service Desk Specialist TIER 2 TEEMAACE Account Service Desk Specialist TIER 2Orlando, FL$52,000–$55,000Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
NewHelp Desk Specialist I - Tier 1 Support TEEMAHelp Desk Specialist I - Tier 1 SupportOrlando, FL$45,000–$47,000Key responsibilities include troubleshooting application and access issues, documenting incidents, managing ticket workflows, escalating complex problems, and keeping users informed throughout the resolution process. Join a collaborative technical support team providing frontline assistance to external users, business partners, and government stakeholders in a 24/7/365 operations setting.
NewHelp Desk Specialist II -Tier 2 Support TEEMAHelp Desk Specialist II -Tier 2 SupportOrlando, FL$52,000–$55,000Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call. • Perform advanced (second level) remote troubleshooting for: - Mobile device issues, including CBP's mobile service environment (AirWatch).
NewHelp Desk Specialist Chenega CorporationHelp Desk SpecialistOrlando, FLProvide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity. Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
NewHelp Desk Supervisor Chenega CorporationHelp Desk SupervisorOrlando, FLThis role is responsible for ensuring service levels, quality assurance and resolution objectives are met across all Tier channels, providing on‑shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts. Chronos Operations, LLC is seeking a Help Desk Supervisor to provide real‑time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier I, II and ACE operations.
IT Compliance Manager Career PersonnelIT Compliance ManagerApopka, FLOversee IT operations, infrastructure, cybersecurity, compliance, business systems, custom programs, automations, and support for a multi-location automotive group with 13 locations, over 1, 200 employees, and approximately 2,500 network-connected devices. Manage network infrastructure across 13 locations, including switches, firewalls, wireless networks, VPNs, and internet connectivity.
Help Desk Analyst GrayRobinson, P.A.Help Desk AnalystOrlando, FLPart timeThe position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in our Orlando office for an experienced Help Desk Analyst.
Help Desk Analyst GrayRobinson BrandingHelp Desk AnalystOrlando, FloridaThe position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in our Orlando office for an experienced Help Desk Analyst.
Tier 2 Migrations GCC High Specialist (Remote) On Call Computer Solutions, LLCTier 2 Migrations GCC High Specialist (Remote)Orlando, FLRemoteYou will work alongside senior engineers delivering Microsoft cloud solutions for clients throughout the United States while gaining hands-on experience with Microsoft GCC High and Azure Government environments. Since opening our doors in 2003, On Call Computer Solutions has become a nationwide leader in cybersecurity, Microsoft Government Cloud, and compliance services for Department of Defense contractors.
IT Help Desk Technician EnterfusionIT Help Desk TechnicianOrlando, FloridaA successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
IT Help Desk Intern EnterfusionIT Help Desk InternOrlando, FLAssist the IT support team with daily help desk operations, including responding to tickets and resolving technical issues. Dive into the world of tech support, troubleshooting, and customer service, and make your mark in our exciting, collaborative workspace!
Desktop Support Technician Ascension Federal ServicesDesktop Support TechnicianOrlando, FloridaThe Desktop Support Technician will be responsible for installing, configuring, and maintaining desktop systems, as well as providing training and support to end users. The ideal candidate will have a strong background in troubleshooting and resolving hardware, software, and network issues on desktop computers and laptops.
IT Support Technician Move VerticalIT Support TechnicianOrlando, FloridaThis position is responsible for troubleshooting hardware, software, network connectivity, user-access, and peripheral issues in a fast-paced healthcare environment. Troubleshoot desktop computers, laptops, monitors, printers, scanners, mobile devices, and related peripherals.
Service Desk Support Specialist Vets HiredService Desk Support SpecialistOrlando, FloridaThe role is responsible for troubleshooting hardware, software, network, and user account issues while delivering exceptional customer service through multiple support channels. The Service Desk Support Specialist (Intermediate/Senior) provides Tier II technical support for enterprise IT environments, ensuring reliable operation of mission-critical systems.
Service Desk Support Specialist (Intermediate/Senior) Vets HiredService Desk Support Specialist (Intermediate/Senior)Orlando, FloridaThe role is responsible for troubleshooting hardware, software, network, and user account issues while delivering exceptional customer service through multiple support channels. The Service Desk Support Specialist (Intermediate/Senior) provides Tier II technical support for enterprise IT environments, ensuring reliable operation of mission-critical systems.
IT/ Production Support Technician CAREERXCHANGE, Inc.IT/ Production Support TechnicianOrlando, FLJob SummaryWe’re seeking a technically inclined IT/Production Support Technician with strong troubleshooting skills to support daily operations and help meet departmental performance goals. This is a hands-on, fast-paced role focused on technical support and production needs.
IT Engineer FutureRecruit.netIT EngineerOrlando, FloridaThe responsibilities of the IT Engineer will be to implement and maintain a comprehensive Enterprise Monitoring solution supporting high availability services through proactive and predictive monitoring and alerting in a 24x7 enterprise production environment, covering network infrastructure, server hardware, operating systems, applications, and business processes. The Enterprise Monitoring Engineer will be focused on aligning our current monitoring and automation tools and technologies (AppDynamics, SCOM, Nagios, OEM), into a comprehensive solution encompassing complete business transactions across the enterprise, and providing alerting and management reports for key metrics, measurements, and trending.
IT Professional U.S. NavyIT ProfessionalGroveland, FLKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.