Working closely with Sales and teams across Sales Engineering, Commercial Operations, Finance, Billing, Legal, Deal Management, Service Assurance, Service Delivery, Product, Engineering, and Operations, Customer Retention helps deliver Zayo's customer commitments and business objectives. Lead, develop, and inspire a team of Customer Retention leaders accountable for the post-implementation lifecycle, recurring-revenue performance, renewals, retention, churn management, and customer continuity for Carrier customers, while delivering exceptional customer and business outcomes.