Customer Experience Specialist Bray & ScarffCustomer Experience SpecialistLaurel, MarylandEssential Duties · Serve as the primary owner for escalated customer complaints referred in from sales associates, delivery teams, service staff, and other leadership · Investigate and lay out a timeline for how escalations begin, notating points of failure · Negotiate and authorize resolutions within defined limits, including replacements, repairs, refunds, pricing adjustments, or expedited services · De-escalate frustrated customers, leading with empathy and professionalism · Partner with the operational departments to ensure ownership falls in the right category · Coordinate with manufacturer partners when applicable · Maintain accurate records of all escalations and communications within applicable CRM systems · Conduct post-resolution check-ins on major escalations to confirm the fix, and customer satisfaction · General office duties · Any other duties as assigned by the Customer Experience Manager. Qualifications · Previous experience in Customer Service, Escalations, or Complaint Resolution · Strong verbal and written communication skills, with the ability to show compassion and empathy through both outlets · Intermediate computer skills and the ability to interact with a CRM system and Excel · Strong attention to detail when navigating an escalated customer’s path · Ability to work in a fast-paced environment · Ability to follow established procedures · Willingness to learn departmental processes, and offer improvements to them over time.
Support Generalist Core OneSupport GeneralistMcLean, VAWork with Other Governmental Agencies (OGAs) to develop considerable knowledge of regulations, policies, processes, procedures, technology, tools, resources, and culture to become a SME to execute specialized activities in the Sponsor’s security-focused enviornment. The candidate will be responsible for providing support expertise to customers across the Agency to satisfy moderately-complex to complex specialized customer requirements in all areas of support.
Part Time Customer Service Representative Dependable CleanersPart Time Customer Service RepresentativeHanover, MarylandCSRs will welcome customers, handle transactions accurately, and ensure customers feel valued and cared for. The ideal candidates will have experience in cash handling, in-person customer service, and possess excellent communication skills.
NewCustomer Service Representative (Loan Consultant I) Lendmark Financial Services, LLCCustomer Service Representative (Loan Consultant I)Randallstown, MD$20–$22 / hourFull timePrepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch. At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers.
Field Service Representative - I Carlisle Companies IncField Service Representative - IMDRemoteTraining & Travel Requirements: This position includes a paid 9-12-week training program consisting of both classroom instruction at our corporate office in Carlisle, PA and hands-on field training at various locations throughout the United States. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.
Field Service Representative/Technician StilesField Service Representative/TechnicianBaltimore, MarylandWith an extensive parts inventory, unique upgrade services, and a nationally accredited education and training program, Stiles builds solutions around our customers’ needs and supports them long after installation. Our innovative technologies and service-driven approach support customers in aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other manufacturing industries.
Remote Customer Service Representative Escape Travel by JonelleRemote Customer Service RepresentativeArlington, VARemoteThe Travel Consultant/Advisor will work directly with clients to understand their travel needs, preferences, and budgets, and then design customized itineraries that may include flights, accommodations, transportation, tours, and other activities. The Travel Consultant/Advisor will provide ongoing customer support before, during, and after travel, handle inquiries via phone, email, and online channels, and maintain detailed records in booking and CRM systems.
Conversion Operations Support MaerskConversion Operations SupportUsa, MarylandMaersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.
NewCustomer Service & Sales Support Parker FlavorsCustomer Service & Sales SupportBaltimore, MDFull timeCritical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests. Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting.
NewTemporary Customer Support Representative AerotekTemporary Customer Support RepresentativeHanover, MarylandIn this role, you'll conduct structured video interviews at high volume, following provided scripts and using purpose-built screening technology to evaluate candidates efficiently and consistently. Ensure all data captured during calls — screening outcomes, candidate qualifications, availability, and interest — is entered accurately and completely into our ATS .
Insurance Customer Service Representative Huff InsuranceInsurance Customer Service RepresentativePasadena, MD$45,000–$65,000 / yearThis role includes a competitive salary of $45,000 to $65,000 per year, with additional earning potential through a 10% KPI bonus for meeting performance goals and an end-of-year bonus tied to 30% of the agency's top-line growth, shared with the team. Established in 1960, Huff Insurance is a family-owned agency that prides itself on delivering exceptional service and maintaining a proactive approach to our clients' insurance needs.
Pharmacy Customer Service Assoc. Cert Walgreen CoPharmacy Customer Service Assoc. CertCatonsville, MD$16–$18 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Customer Service Engineer - Washington Domino Printing Sciences plcCustomer Service Engineer - WashingtonWashington, DCRemote$60,000–$70,000 / yearFounded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the domino support team.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerParkville, MDTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Lead Customer Engagement Associate Carnegie Library of PittsburghLead Customer Engagement AssociateWashingtonResponsibilities include, but are not limited to: Assists in the oversight and activities of Customer Services; training, mentoring, planning and managing workflow to ensure departmental objectives are met; Performs a variety of complex and experienced clerical tasks in a team environment, functions as a lead worker; Checks material in/out, registers customers for library cards, collects fines and fees, processes serials; processes new material; performs all aspects of circulation and registration with the goal of providing exceptional service; May be responsible for resolving customer issues, making financial deposits, scheduling staff, processing Lost and Paid paperwork and monthly reports and statistics; Greets customers, directs customers to appropriate staff members and resources, provides orientation to library use; Provides basic computer instruction and assistance to the public PC users; Assists customers in finding materials, answering their questions and providing in-depth library orientation for new customers. Skills, Knowledge, Abilities & Experience: Superior internal and external customer service commitment and skills required; Ability to navigate and interpret CLP policies and procedures; Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide; Flexibility and ability to prioritize multiple tasks; Ability to work with frequent interruptions and complete tasks accurately; Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred; Ability to work independently and as part of a team; Ability to complete financial deposits accurately and in a timely manner; The desire and ability to work with a diverse public and staff within diverse communities; Bilingual or multilingual abilities a plus.
Customer Success Manager ZeroFOX IncCustomer Success ManagerBaltimore, MD$70,000–$95,000 / yearEffectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes Build effective curated customer experiences with the ZeroFox platform and larger operating environment Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations Deliver web-based training to user groups to support organizational adoption Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes Serve as a frontline technical resource for "best practice" and informal customer questions Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers Maintain current functional and technical knowledge of ZeroFox service options Help to document best practices in developing and using ZeroFox solutions Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth. Knowledge of data analytics, dashboards, and reporting Written and spoken fluency in English and Arabic languages Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background Certifications: CISSP, CISA, Security+ Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good Past experience working in customer success, technical support, configuration and / or training capacity.
Supervisor Cash & Remittance Loyola University MarylandSupervisor Cash & RemittanceBaltimore, MD$53,040–$66,300 / yearLoyola University Maryland, located in the vibrant city of Baltimore, is a prestigious, selective, comprehensive university with a strong residential liberal-arts-based undergraduate program and professional graduate programs at the master's and doctoral levels. Deeply committed to the Ignatian principles upon which it was founded, Loyola focuses on the care and education of the whole person - mind, body, and spirit - and its mission centers on preparing its students to learn, lead, and serve in a diverse and changing world.
Remote Work From Home Date Entry Jobs World Web WorksRemote Work From Home Date Entry JobsBaltimore, MarylandRemoteComply with data integrity and security policiesEnsure proper use of office equipment and address any malfunctions. Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.
Customer Solutions Specialist Mattr CorpCustomer Solutions SpecialistMDSuccess in this role means identifying qualified project opportunities, maintaining accurate project data, coordinating technical deliverables, reducing customer response times, and helping secure HydroChain projects through effective project management and stakeholder engagement. This position serves as the central point of coordination between Territory Sales Managers, engineering teams, distributors, contractors, and consulting partners to advance opportunities through the sales process and deliver exceptional customer support.
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) Municipal Employees Credit Union of Baltimore, Inc.Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.