Registered Nurse - Specialty - Per Diem On Call - Utower South University of MiamiRegistered Nurse - Specialty - Per Diem On Call - Utower SouthMiami, FLUHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.
Certified Nursing Assistant 1 (U) On Call, Full-Time University of MiamiCertified Nursing Assistant 1 (U) On Call, Full-TimeMiami, FLMore specifically, the incumbent assists patients in dressing or undressing, bathing, and eating, and collects noninvasive body fluid specimens or gathers vital signs. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.
On Call Emergency Managers, Recovery WSP Global IncOn Call Emergency Managers, RecoveryMiami, FL$40–$45 / hourAs work is performed at the point of deployment, these roles have the potential to report out of any WSP USA office including Tallahassee, FL; Miami, FL; Tampa, FL; Orlando, FL; Jacksonville, FL; Birmingham, AL; New Orleans, LA; Raleigh, NC; Columbia, SC; Dallas, TX; Houston, TX; Los Angeles, CA; or Sacramento, CA. Lead and oversee disaster recovery operations for assigned clients, directing teams of specialists through all phases of recovery, including funding, documentation, and rebuilding processes.
Remote Contact Center Supervisor CubeSmartRemote Contact Center SupervisorDania, FLRemoteThe Contact Center Supervisor will be responsible for managing our Call Center Staff as well as designing and implementing Call Center Strategies, Training Programs, Productivity Analysis, Business Plans, Training and Annual Goals and Objectives to support store operations in the most efficient and effective manner. Create an engaging, collaborative environment in which all call center teammates have clear goals, are inspired to deliver their best work individually and as a team, are well-connected and are effectively coached and developed to maximize their potential.
Supervisor, Contact Center (H) University of MiamiSupervisor, Contact Center (H)medley, FLAssists the Patient Access Manager with planning, organizing and scheduling for the daily expected call service level, volumes of visits pending verification and authorization within 14 days of scheduled appointment, including same day appointments and add-on in office procedures for the UMMG Practice. The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System.
NewPatient Access Center Representative Houston Methodist HospitalPatient Access Center RepresentativeFLAt Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.
Vice President, Contact Center Platforms Centene Corporation GroupVice President, Contact Center PlatformsFL$227,700–$431,400 / year10+ years of executive leadership experience defining and executing enterprise-wide contact center, telephony, and customer experience platform strategy, leading large-scale, multi-year transformation initiatives within highly complex organizations and influencing senior business and enterprise stakeholders required. 7+ expertise in cloud-based contact center ecosystems (e.g., AWS/Amazon Connect), with accountability for end-to-end platform architecture, integration, modernization, and operational performance, including advanced capabilities across omnichannel engagement, IVR, intelligent routing, workforce optimization, and enterprise-scale analytics required.
NewCommunication Center Operator BORINQUEN HEALTH CARE CENTER INCCommunication Center OperatorMiami, FLEffectively deal with upset/angry callers; understand the importance of maintaining a professional attitude when handling all calls and escalate to a supervisor/manager when necessary; Use the most appropriate means to communicate with different personality types on the telephone and within the workplace. Answer inbound and make outbound calls in a high-volume call center, with computer input during calls, collect vital information patient to complete registration; Transfer calls to the appropriate department whenever necessary.
Manager Contact Center University of MiamiManager Contact CenterMedley, FLMonitors and analyzes quantitative service and productivity metrics (i.e., average speed to answer, abandon rate, service level, appointments scheduled, etc.) Provides leadership with quarterly reports outlining team's performance and growth including notable Clinical Practice Department information for process improvement and decision making. The individual in this position is part of the UHealthConnect Contact center and as a key member of our Contact Center Operations team, the Manager will support optimal functioning of systems and processes as we work to enhance patient satisfaction, improve patient clinical outcomes through timely appointments and maximize contact center operations for their respective specialty areas.
NewContact Center Agents VacatiaContact Center AgentsMiami Beach, FL$16–$18 / hourWe are hiring for four critical roles: Initial Contact Person (ICP), Activations Agent, Travel Coordinator, and Tour Confirmer to drive growth, lead high-impact guest outreach, and shape the systems that power our expanding portfolio. We’re building the next generation of travel lifestyle products by blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
Contact Center Quality Analyst 1 (H) University of MiamiContact Center Quality Analyst 1 (H)medley, FLUHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. Provides operational support handling appointment scheduling and registration calls, on-call paging calls, and patient account customer service calls during peak call traffic periods.
NewINTERVIEWING CLERK - ESS Program Customer Contact Center Government of FloridaINTERVIEWING CLERK - ESS Program Customer Contact CenterMIAMI BEACH, FLThe work performed includes explaining eligibility of applicants and recipients of government assistance programs, determining eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services, entering client data into a database based on intake of caller information, maintaining necessary files and records. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.
Sr. Manager, Contact Center Platforms & AI University of MiamiSr. Manager, Contact Center Platforms & AImedley, FLThe incumbent leads the implementation, optimization, and governance of technology solutions, partners with key stakeholders to improve service delivery and operational efficiency and drives innovation through scalable digital and AI-enabled solutions that enhance the patient and employee experience. The Sr Manager, Contact Center Platforms & AI (H) provides leadership and oversight for contact center platforms, artificial intelligence, automation, digital engagement technologies, and operational analytics supporting UHealth contact center operations.
NewGlobal Workforce Management Leader (Contact Center) Robert Bosch GmbHGlobal Workforce Management Leader (Contact Center)Fort Lauderdale, FLMulti-Horizon Planning: Oversee the end-to-end forecasting and capacity planning pipeline, managing dedicated planners to predict call volumes and staffing needs across short, mid, and long-term horizons. The primary objective is to balance customer demand with agent supply, maintaining high cost-efficiency (agent occupancy) while consistently meeting international Service Level Agreements (SLAs).
Data Center Technician TensorwaveData Center TechnicianMiami, FLWe've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. 2+ years of experience in data center operations, with direct experience in hardware installation, maintenance, and troubleshooting.
Technology Service Center Analyst II SymbitsTechnology Service Center Analyst IICoral Gables, Florida$65,000–$75,000 / yearServing as a key escalation point, this role focuses on resolving complex issues across Windows 11 environments, Windows Server systems, client–server applications, network infrastructure, and cloud platforms. This position plays a vital role in maintaining a secure, stable, and high-performing IT environment while also mentoring junior technicians and contributing to continuous service improvement initiatives.
Transfer Center Specialist (Per Diem, Evenings) Nicklaus Children's HospitalTransfer Center Specialist (Per Diem, Evenings)Miami, FLQualifications Minimum Job Requirements 3-5 years of clerical office and/or customer service experience required Knowledge, Skills, and Abilities High School Education or equivalent Prior experience in an acute care healthcare environment Prior Call Center experience and/or experience processing transfer requests preferred Decision making and time management skills Excellent verbal and written communication skills Human relations and team building skills Ability to handle multiple assignments, set priorities, and meet deadlines Ability to represent department in a professional, courteous, and efficient manner Ability to follow complex written or verbal instructions to solve complex problems * Proficiency in Microsoft Word, Excel, and Outlook Job: Nursing- Support (Non-Clinical) Primary Location: Florida-Miami-Nicklaus Children''s Hospital - Main Hospital Campus Department: TRANSFER CENTER-2100-861002 Shift: Days Job Status: Pool. Job Description - Transfer Center Specialist (Per Diem, Evenings) (301144) Job Description Transfer Center Specialist (Per Diem, Evenings)-301144 Description Job Summary Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.
Contact Center and UC Engineer Interactive Brokers Group IncContact Center and UC EngineerFort Lauderdale, FLThe ideal candidate brings hands-on expertise in Genesys Cloud, Microsoft Teams telephony, and voice gateway technologies, and is comfortable working independently in a fast-paced financial services environment. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
Contact Center And UC Engineer Interactive Brokers Group Inc.Contact Center And UC EngineerFort Lauderdale, FLWellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverageFlexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or feesEducation reimbursement and professional development opportunitiesLegal services, telehealth access, and voluntary insurance optionsBackup child and adult care support through Care.comDaily lunch allowance and fully stocked kitchen with healthy breakfast and snack options. The ideal candidate brings hands-on expertise in Genesys Cloud, Microsoft Teams telephony, and voice gateway technologies, and is comfortable working independently in a fast-paced financial services environment.
Systems Project Manager, Tolling & Contact Center Operations (Onsite - New York | Relocation Assistance Provided) MaximusSystems Project Manager, Tolling & Contact Center Operations (Onsite - New York | Relocation Assistance Provided)Miami, FLFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .