Vendor-Side Experience: Experience in a customer-facing technical role at a SaaS or infrastructure vendor, such as Technical Account Manager, post-sales Solutions Architect, Solutions Engineer, or Professional Services, with a strong understanding of the vendor motion including value realization, adoption, retention, and expansion. Onboard to Production: Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/Professional Services or partner delivery.