Functions may include, but are not limited to, the following: oversee daily operations of a library facility to ensure a safe, healthy environment for community and employees; manage staff scheduling to ensure shifts are fully staffed; ensure daily cash receipts are reconciled as required; supervise staff and oversee the delegation of workload, participate in and recommend the selection of staff; develop and coordinate staff training; conduct performance evaluations; recommend and implement progressive discipline as directed; supervise the maintenance of records and statistics; respond to inquiries from employees and the public; provide information in a timely and efficient manner; resolve complaints as necessary; conduct and coordinate work studies, financial studies and other special studies as required; represent the library to internal and external customers and outside agencies and serve on various internal and external committees as required; establish and maintain effective collaborative relationships with related organizations, school districts, and private industry; make presentations to staff, the community, outside agencies and City Council as required; analyze requests for information and interprets requests with respect to resources; apply knowledge of specialized information resources to satisfy requests for information; manage and participate in the development and implementation of goals, objectives, policies and priorities for system-wide areas of responsibility; recommend and administer policies and procedures; assist in the preparation of the budget in assigned area and monitor budget expenditures; assist in the development of long-range plans, program development and new services; respond to inquiries from employees and the public; provide information in a timely and efficient manner; resolve complaints as necessary; prepare reports and correspondence; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; perform other related duties as assigned. Knowledge of: American Library Association guidelines that apply to practices and procedures of public libraries; principles and practices of assigning and reviewing the work of others, supervision, training and performance evaluation; effective work management and organization methods; principles and practices of research, analysis, data compilation and effective report writing; customer service and conflict resolution techniques; methods of data generation, data collection and data reporting; pertinent Federal, State and local laws, codes and regulations, and library rules and policies and procedures; computer equipment and software applications related to area of assignment; English usage, spelling, grammar and punctuation.