Your main responsibilities will include: Managing the Order-to-Invoice process, Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat), Order management and backlog monitoring, Handling and responding to customer requests and backlog changes, Coordinating with internal departments such as Sales and Logistics, Ensuring On-Time Delivery in line with customer and company targets, Driving customer satisfaction and process efficiency. What we are looking for: Proficiency in Italian C1-C2 level is essential, and English at a minimum B2 level, Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced), Previous experience in Customer Service, Excellent communication and coordination skills, A customer-focused mindset, Strong team player.