Selects and implements appropriate methods such as Distributing structured surveys to end users and stakeholders for feedback on service quality, responsiveness, and overall satisfactionConducting interviews to obtain qualitative feedback and identify areas for improvementTracking and analyzing KPIs, Monitoring and analyzing customer complaints, service tickets, and issue logs, holding regular review meetings to discuss performance and gather feedback, conducting after-action reviews following major projects or deliveries to assess satisfaction and identify lessons learnedRequirementsBachelor's in Logistics, Business, or related field7+ years analytics3+ years supply-chain analyticsExperience with statistical modeling; machine learning; Tableau or Power BI; data mining; forecasting; data quality; and reproducible analysisGood communications skills SECRET clearance or eligibility. Implements quality control methods, collects and analyzes data for key enterprise metrics (such as Material Requirements Planning (MRP) adherence, forecast accuracy, supply availability, and excess inventory), and prepares and updates processes to support the use of analytic tools, procedures, and methodologies.