The Clinical and Scheduling Operations Assistant is responsible and accountable for accessing appropriate information systems and referral sources to obtain additional information, contacting physicians to obtain/confirm orders, contacting patients/families to provided telephonic initial contact, supports the clinical team in the scheduling of home care visits, and assists team managers in coordination of care. Schedules patient appointments via phone by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.