Assist with setup, troubleshooting, and basic use of: - Televisions, remote controls, cable/streaming services, and audio devices - Landline phones, mobile phones, voicemail, and video calling - Desktop computers, laptops, tablets, e-readers, and smart home devices - Wireless internet connections, passwords, email, and web browsers - Printers, scanners, webcams, and related peripherals Help residents learn practical tasks such as sending email, making video calls, accessing photos, using online portals, and printing documents. Position Summary The Resident IT Support Assistant works within Waterman Village Senior Living community and provides friendly, patient, hands-on technology assistance to residents of a retirement community.