Technical Skills Endpoint Management: Microsoft Intune, Autopilot Operating Systems: Windows Enterprise 11, macOS Microsoft 365 ecosystem (Teams, OneDrive, security controls) ITSM tools (ServiceNow) Device provisioning and lifecycle management (Autopilot) Professional Experience 10+ years of experience in IT infrastructure, service desk, or end-user computing 5+ years of experience managing Service Desk and Desktop Support, EUC teams Proven experience leading enterprise IT support operations and large endpoint environments Demonstrated success improving service delivery, SLAs, and end-user experience Operational & Business Skills Strong knowledge of ITIL frameworks and service management practices Experience managing service delivery metrics, SLAs, KPIs, and customer satisfaction scores Vendor management and financial oversight experience Strong communication skills with the ability to engage technical teams and executive leadership PREFERRED QUALIFICATIONS Bachelor's degree in information technology, Computer Science, or related field. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.