The essential functions of this position include, but are not limited to: Courteously and professionally communicates and corresponds with customers and Tuff Shed/HD partners via inbound and outbound calls, emails, and chatSells Tuff Shed supplied wholesale products and services to HD customers; achieves all monthly goalsAccurately tracks and reports customer leads via Salesforce CRM and sales via spreadsheets and JD Edwards data management systemPromptly follows up with customer leads via phone, email, or chat after receiving lead informationSecures sensitive customer information when sending personal information via email or the web with the security measures in place for Internet use, as well as shredding any printed materials with customers' personal informationCorresponds with the data entry department on customer orders, as necessary, to resolve any order issues. Based at the Customer Service Center, the Customer Service & Sales Representative (CSC Rep) is responsible for selling Tuff Shed provided wholesale products and services to Home Depot (HD) customers.