This role is responsible for developing and maintaining runbooks, coordinating technical resolution across teams, and driving continuous improvement, while serving as the primary technical liaison between Caterpillar platform teams, product partners, and support organizations. Monitoring & Observability: Hands on experience with AWS monitoring and observability tools, including Amazon CloudWatch, OpenSearch/Kibana, and enterprise observability platforms such as Dynatrace, AppDynamics, Datadog, Splunk, and ThousandEyes.