Key Family Wealth Senior Portfolio Strategist KeyBankKey Family Wealth Senior Portfolio StrategistCleveland, OHFull timeWorks with each market's District President and Sales Manager to ensure that the investment teams available within markets are staffed with highly qualified employees who are maintaining and growing the investment book of business. In conjunction with other members of the relationship team, meets and communicates with clients, prospective clients, and centers of influences, fostering business relationships to develop new business referrals and to enhance the Community Bank's image.
Global Product Integrity Manager Howmet AerospaceGlobal Product Integrity ManagerCleveland, OHFollow: LinkedIn , Twitter , Instagram , Facebook , and YouTube . To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report .
RETAIL SALES AND MERCHANDISING SUPERVISOR Micro Center IncRETAIL SALES AND MERCHANDISING SUPERVISORMayfield Heights, OHFull timeParticipate in department staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to management. Supervise all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control.
Product Development Technician LancesoftProduct Development TechnicianMentor, OH$28Qualifications:Bachelor’s degree (B.A.) in a Chemistry related or Material Science field from a four-year college or university with 3 years or more related experience in the Rubber, Plastics Compounding or Coatings Industry;or Associate’s Degree (A.A.) in Chemistry related or Material Science field with five or more years related experience and / or extensive training in the Rubber, Plastics Compounding or Coatings Industry;or equivalent combination of education and experience. Be able to follow methodologies (ASTM and internal) to test different products (Adhesives and sealants) aligning with specific protocols.
Senior Product Manager LancesoftSenior Product ManagerCleveland, OH$90This role holds both product management and backlog management responsibilities, spanning the product backlog (the strategy, sequencing, and value work that runs ahead of delivery) and the delivery backlog (the sprint-ready work the teams are executing against now). •Discovery continuity: Product decisions are grounded in current evidence, including regular engagement with dependent product teams, operational data, and continuous assumption testing, rather than historical planning cycles or stakeholder requests alone.
AT&T Sales Representative B2B AT&TAT&T Sales Representative B2BCleveland, OHThis B2B Sales Representative role is your opportunity to step into the exciting world of business sales, where you'll build valuable experience managing business relationships, identifying client needs, and offering tailored AT&T solutions. As a B2B Sales Representative, you’ll play a key role in helping businesses stay connected and competitive through advanced wireless and internet services.
Recreation Manager - Marketing, Special Events, and Programs City of MacedoniaRecreation Manager - Marketing, Special Events, and ProgramsMacedonia, OHFull timeRequired Minimum Qualifications: Bachelor's degree in Parks and Recreation or a related field, and five (5) years of progressively responsible experience in a related position, or an equivalent combination of education and experience which provides the necessary skills and abilities to perform the job. Preferred Certifications: Certified Public Communicator (CPC) and International Association for Public Participation (IAP2).
Remote B2B Phone Closers for Digital Advertising – Top Commissions Terraboost MediaRemote B2B Phone Closers for Digital Advertising – Top CommissionsMedina, OHRemote$800–$1,500This isn’t just ad sales — it’s the implied endorsement of major retailers like like Save Mart, Lucky's, FoodMaxx, Pavilions, Vallarta, and Albertsons. Digital Advertising Sales on Jumbo 5-Foot Ads at Major Retailers — Amazing Opportunity for Independent Sales Contractors!
Product Marketing Data Specialist Doherty Staffing SolutionsProduct Marketing Data SpecialistSolon, OHDoherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Enjoy weekly pay , access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable.
Senior Product Development Chemist - Rubber Chemical Dispersions MW TalentSenior Product Development Chemist - Rubber Chemical DispersionsCleveland, OHThis role focuses on formulation development, dispersion chemistry, product optimization, and technical strategy supporting advanced non-tire rubber applications. MW Talent is partnering with a leading manufacturing company to identify a Senior Product Development Chemist to support innovation within the rubber chemical dispersions segment.
Senior Product Development Chemist Tire Materials MW TalentSenior Product Development Chemist Tire Materialscleveland, OHThe ideal candidate will bring direct experience in tire compounding, formulation development, material testing, and performance analysis within passenger or commercial tire applications. This role focuses on advanced material development, tire compound formulation, performance optimization, and technical innovation supporting next-generation tire technologies.
Marketing Manager Ventura Community PartnersMarketing ManagerCleveland, OHRemoteThis hands-on role is junior to the Marketing Director and is responsible for creating marketing copy, building and maintaining HubSpot campaigns, supporting direct mail and email programs, and coordinating campaign assets and reporting. Strong HubSpot Marketing Hub skills, including hands-on experience building emails, lists, workflows, forms, landing pages, and campaign reports; must be comfortable executing directly in the platform.
Coordinator, Social Media Cleveland BrownsCoordinator, Social MediaBerea, OHFull timePlay major role in day-to-day publishing and community management across TikTok, Instagram, Snapchat, Threads, X (Twitter), Facebook, YouTube, and LinkedIn. Provide real-time social coverage at all Browns events: training camp, the NFL Draft, Combine, home/away games, post-season, and community activations.
Product Support Coordinator B NR Consulting LLCProduct Support Coordinator BElyria, OHPosition is also required to perform a variety of product support duties of basic and/or moderate scope while following and assisting in the development of procedures and processes in one or more of the following functions per B00284 (Logistics Receiving, Stockroom and Shipping): stockroom, raw stock, parts identification, shipping, receiving, stockroom, clean operations, etc. With guidance in a team environment, responsible for Stock Room functions including maintaining a cycle-counting program that validates our inventory counts for accounting and production purposes.
NewMarketing Specialist Rust Belt RecruitingMarketing SpecialistEuclid, OH$70,000–$90,000 / yearWe are a premier, full-service industrial resource reclamation corporation based in Northeast Ohio that focuses entirely on transforming complex industrial manufacturing byproducts into high-value, sustainable commodities. Serving key accounts across the aerospace, automotive, catalyst, electronics, and thermal spray manufacturing sectors, we help companies achieve zero-landfill goals through innovative circular economy solutions.
Digital Marketing Analyst Team VelocityDigital Marketing AnalystCleveland, OHAs a Digital Marketing Analyst , you won’t just support campaigns, you will help drive performance, strengthen client partnerships, and bring data-driven marketing strategies to life for a dynamic portfolio of automotive clients. Audit digital accounts for anomalies including, ensure best practices are being leveraged in digital accounts, compare performance to benchmarks, perform basic optimizations to ensure customer success.
Product & Partnerships Manager Davron LLCProduct & Partnerships ManagerSheffield Village, OHA growing consumer products manufacturer is seeking a Product & Partnerships Manager in Sheffield Village, OH, offering an exciting opportunity to shape product strategy, expand major retail partnerships, and bring innovative DIY and outdoor lifestyle products to market. PRODUCT & PARTNERSHIPS MANAGER | SENIOR ACCOUNT MANAGER | MERCHANDISING | OUTDOOR INDUSTRY | BIG BOX RETAIL | BUYER RELATIONS | VENDOR MANAGEMENT | OVERSEAS MANUFACTURING | CHINA SOURCING | ASEAN SUPPLIERS | PRODUCT SOURCING | NEGOTIATION.
Product Development Technician The Fountain Group LLCProduct Development TechnicianMentor, OHQualifications: Bachelor's degree (B.A.) in a Chemistry related or Material Science field from a four-year college or university with 3 years or more related experience in the Rubber, Plastics Compounding or Coatings Industry; or Associate's Degree (A.A.) in Chemistry related or Material Science field with five or more years related experience and / or extensive training in the Rubber, Plastics Compounding or Coatings Industry; or equivalent combination of education and experience. - Be able to follow methodologies (ASTM and internal) to test different products (Adhesives and sealants) aligning with specific protocols.
NewSenior Marketing Specialist 839472 StiversSenior Marketing Specialist 839472Cuyahoga Falls, OHAs a Senior Marketing Specialist , youll help drive marketing initiatives from concept through execution while collaborating with internal teams to create impactful campaigns, analyze performance, and identify opportunities to increase engagement. Join a growing professional organization as a Senior Marketing Specialist in the Cleveland area and play a key role in developing marketing strategies, strengthening brand presence, and supporting business growth.
Sr. Pricing Analyst Benesch LawSr. Pricing AnalystCleveland, OHFull time3. Collaborates with partners, practice groups, business development staff, and pricing team members to design a high volume of data-driven matter budgets, fee proposals, and alternative fee arrangements (AFAs) in response to client needs and RFPs. The Senior Pricing Analyst works closely with the Pricing Manager and Director of Client Value & Practice Management to produce creative and workable pricing solutions that align with the firm's financial goals and client service objectives.
Senior Process Analyst - Billing & Collections Benesch LawSenior Process Analyst - Billing & CollectionsCleveland, OH$91,000–$112,000 / yearFull timePreferred qualifications include experience supporting billing and collections teams in an Am Law 100 or similarly complex legal organization, familiarity with legal financial systems such as Aderant or Elite and client billing guidelines, exposure to Lean, Six Sigma, or other continuous improvement methodologies, and participation in system implementations, upgrades, or large‑scale process transformation initiatives. Core competencies for the role center on continuous process improvement, SOP and process documentation, training and knowledge management, change management, strong stakeholder partnership, attention to detail and quality, and data‑driven decision making.
NewSenior Analytics Manager Market Research Macpower Digital Assets Edge Private LimitedSenior Analytics Manager Market ResearchBrooklyn, OH$80,000–$150,000 / yearRole Summary: The Senior Analytics Manager leads enterprise-wide quantitative and qualitative research to drive strategic decision-making and enhance client and employee experiences. Technical Skills & Data Expertise: Utilize Python (preferred), R, SPSS, SAS, or SQL to extract, manipulate, and analyze large, complex datasets.
Operations Analyst # 26-16491 US Tech Solutions, Inc.Operations Analyst # 26-16491Brooklyn, OH$30 / hourPlays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures. This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing.
NewPLM Business Analyst Macpower Digital Assets Edge Private LimitedPLM Business AnalystAkron, OH$68 / hourTranslate business and user requirements into functional/technical requirements and use cases that are clear and comprehensible to developers, including data mapping, decision tables, and rules. Experience gathering, defining, and translating business requirements and technical specifications related to 3DEXPERIENCE platform (or similar) development, system integrations, and third-party interfaces.
Maintenance Training Content Creator FlexjetMaintenance Training Content CreatorCleveland, OHThese roles are essential to building impactful, modern, and technically accurate training content that supports technician development, safety, and regulatory compliance. We’re currently seeking a Maintenance Training Content Creator to join our Maintenance Training Department.
Sr. Business Analyst Nesco Resource, LLCSr. Business AnalystBrooklyn, OH$65–$72.50 / hourThis role will partner with business stakeholders, architects, data engineers, and downstream consumers to define requirements, perform data analysis, and support accurate end-to-end data delivery across the enterprise data supply chain. Client is seeking a Business Analyst / Data Analyst to support enterprise-scale data solutions across reporting, analytics, regulatory needs, and data-driven business insights.
Technical Operations Analyst LeafHomeTechnical Operations AnalystHudson, OHFull timeThe Installation Support Specialist provides remote technical support, diagnostics, and operational analysis for installation and service activities. Utilize CRM and field systems to document issues, track resolutions, and maintain data accuracy.
International Tax Policy & Planning Analyst - Beachwood, OH (Hybrid 3 Days Onsite / 2 Days Remote) Georgia IT Inc.International Tax Policy & Planning Analyst - Beachwood, OH (Hybrid 3 Days Onsite / 2 Days Remote)Beachwood, OHRemoteReporting to the Director – International Tax Strategy , you will support the team by coordinating Tax-Treasury initiatives, assisting with the design and execution of tax planning projects, and supporting the Global Tax Policy function. Minimum of 2 years of U.S. federal/international tax or accounting experience is required, or an advanced degree with a minimum of 1 year of U.S. federal/international tax or accounting experience .
FI Int Rate Sales Associate Stifel Financial CorpFI Int Rate Sales AssociateCleveland, OHOur investment banking division provides a broad range of industry-leading services to its clients, including merger and acquisition advisory services, debt and equity financings, balance sheet restructuring, and mutual thrift & insurance company conversions. This role will work directly with end-user clients to determine the most appropriate and advantageous loan and swap structures unique to multiple lines of business (owner occupied RE, investment RE, C&I).
Cyber Palo Alto Networks Security Engineer/ Senior Consultant, Strategy, Growth, and Transformation Deloitte Touche Tohmatsu LtdCyber Palo Alto Networks Security Engineer/ Senior Consultant, Strategy, Growth, and TransformationCleveland, OH$105,400–$207,800 / yearConfiguring and tuning security capabilities including Threat Prevention, intrusion prevention system/intrusion detection system (IPS/IDS), Anti-Spyware, Antivirus, WildFire, Domain Name System (DNS) Security, and Secure Sockets Layer/Transport Layer Security (SSL/TLS) decryption policies. This role supports the design, deployment, and optimization of Zscaler capabilities across complex enterprise environments, helping organizations strengthen security posture, improve user access experiences, and enable secure transformation across on-premises and cloud ecosystems.
Area Merchandiser Lead Premium Retail Services IncArea Merchandiser LeadCLEVELAND, OHresponse'':, ''status'': True, ''status_code'': 200, ''content'': '' n n n n n n nn n n n n n n n n n n n Area Merchandiser Lead - CLEVELAND, Ohio - 109066n nnnnnnnnnnnnnnnnnnnnnnn nnnnnnnnn n n nn n nn nnnn n. Join Premium Retail Services as an Area Merchandiser Lead on our Precision Team and take the lead in driving retail success across multiple store locations.
Manager, Industry Solutions, Investment Wealth Management Deloitte Touche Tohmatsu LtdManager, Industry Solutions, Investment Wealth ManagementCleveland, OH$155,600–$306,800 / year6+ years' experience in one or more of the following various sector packages; Aladdin, Simcorp, Charles River, Fidessa, EZE, Calypso / Murex, Bloomberg AIM, Portware, FlexTrade, FIS, Eagle PACE, IMS Markit EDM, Data Science platform buildout, Ipreo (iLevel and ival), eFront, Investran, Workday, SalesForce, Market Intelligence experience: DST SalesConnect, Market Metrics Matrix, and Fishtank. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Vendor Management & Pricing Manager DataServ (US)Vendor Management & Pricing ManagerWestlake, OHManage company and team member certifications by developing a certification project plan, assigning tests to team members, tracking results and ongoing renewal dates. This role directly impacts profitability, helping us reduce margin leakage, generate new vendor-driven revenue, and operate efficiently as we grow.
Manager, Medicaid Market Research and Competitive Analysis CVS Health CorpManager, Medicaid Market Research and Competitive AnalysisOH$60,300–$132,600 / yearCollaboration: Collaborate with the Capture Director and critical business partners, including consultants (some of which might be junior level who this individual would influence and/or direct, as appropriate) to develop documents and tools for each assigned opportunity; including research reports, customer and competitor analyses, capture workshop deliverables, and other identified deliverables. The role collaborates closely and directly with capture leadership, proposal teams and consultants to ensure research is timely, strategic, and aligned with Aetna's pursuit of all Medicaid managed care contracts, including recompetes and new business.
Adjunct Faculty, Marketing Cuyahoga Community CollegeAdjunct Faculty, MarketingOHTeaches a full range of courses in Business with a specialty in marketing, direct marketing and/or advertising. Evaluates and grades students class work, laboratory work, assignments, papers, and examinations.
Assistant Category Manager - Windows & Doors Carter LumberAssistant Category Manager - Windows & DoorsKent, OHA Carter Lumber Assistant Category Manager (Windows & Doors) supports the Category Managers and Director with vendor relations, location specific needs, and day to day activities that help grow the categories. Submit and review product quotes to help inform buying decisions for the Category Manager and Director based on products that best fit our customer and store needs.
Applied AI Product Manager (Remote) Deloitte Touche Tohmatsu LtdApplied AI Product Manager (Remote)Cleveland, OHRemote$113,100–$232,300 / yearThe Applied AI Product Manager harnesses AI and agentic tools to compress the concept-to-cash learning loop-automating analysis, prototyping, and compliance detail-work so the team can focus on the human judgment AI cannot replace: product sense-making. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Senior Manager - Growth Leader, Marketing Technology / AI and Enablement (Life Sciences) Deloitte Touche Tohmatsu LtdSenior Manager - Growth Leader, Marketing Technology / AI and Enablement (Life Sciences)Cleveland, OH$158,900–$292,900 / yearQualifications Required: 10-15+ years of consulting experience in Life Sciences or highly regulated industries 6+ years in a sales-driven role with proven success including pursuits and deal closing 6+ experience building and managing pipeline and leading RFPs 10+ years experience with MarTech platforms (Veeva Vault PromoMats, Adobe, Salesforce, etc.) 10+ years experience leading large-scale transformation programs 6+ years experience with SOWs, pricing models, and financial management 1+ years of experience with GenAI, LLMs, and agentic AI solutions Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: Certifications in Adobe or Salesforce platforms Experience with CDP, CRM, and broader MarTech ecosystem Background in data science or AI/ML Experience with modular content and taxonomy frameworks Thought leadership experience (speaking, publishing, etc.) The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Deliver programs across Life Sciences marketing, content supply chain, MarTech, and GenAI Lead end-to-end pursuits including pipeline development, RFP responses, pricing strategy, and contract negotiation Build and manage a robust pipeline with accountability for sales targets Identify whitespace opportunities and develop new offerings and thought leadership Lead large-scale transformation programs across DAM, MRM, MLR, and GenAI workflows Manage global delivery teams using Agile methodologies Act as a trusted advisor across Marketing, IT, and Operations stakeholders Translate business needs into scalable technology and GenAI solutions Recruit, mentor, and build high-performing teams Manage engagement financials, pricing models, and SOW development The team An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies.
Manager - Marketing Technology / AI and Enablement (Life Sciences) Deloitte Touche Tohmatsu LtdManager - Marketing Technology / AI and Enablement (Life Sciences)Cleveland, OH$130,800–$241,000 / yearWe are looking for practitioners who will work alongside Life Sciences organizations from bio-technology firms to global big pharma to medical devices, to drive business value through end-to-end delivery of solutions based on strategy development for heart of business issues. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Backend Capability Product Specialist CVS Health CorpBackend Capability Product SpecialistOH$106,605–$284,280 / yearCVS Health is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. The ideal candidate combines deep SaaS platform expertise with a data-driven approach to prioritization - balancing market trends, ROI potential, and customer needs to build a backend that is a competitive differentiator.
Senior Scientist, Product Development for Sweet Baked Snacks The J.M. Smucker CoSenior Scientist, Product Development for Sweet Baked SnacksAkron, OHAs a recognized product expert, you'll influence project direction, collaborate across functions, and bring ideas to life through work in the lab, pilot plant, manufacturing sites, and with consumers. Lead cross-functional collaboration with Marketing, Insights, Product Research, Packaging, Sales, Engineering, and Operations to develop innovative products and technologies that drive growth.
Operational Risk Analyst Fiserv IncOperational Risk AnalystOHA successful Operational Risk Analyst identifies, assesses, and mitigates risks arising from internal processes, systems, and external fraud events to prevent financial loss, reputational damage, and regulatory breaches. Work with cross-functional teams to facilitate financial transactions, embed a risk-aware culture, and provide training on best practices.
Insurance Underwriting Business Analyst Deloitte Touche Tohmatsu LtdInsurance Underwriting Business AnalystOH$128,000–$252,500 / yearAs a Senior Consultant, Strategy, Growth and Transformation on the Insurance Solutions team, you will be responsible for advising clients on commercial and specialty insurance underwriting and policy transformation, operating model design, and business process modernization. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Change Management Manager Deloitte Touche Tohmatsu LtdChange Management ManagerCleveland, OH$97,600–$179,900 / yearThe Manager plays a key role in advancing that mission by leading change strategy, improving stakeholder readiness, ensuring clear and timely communications, developing team talent, and using technology to make execution faster, more consistent, and more effective. The Finance Systems Change Management team helps Finance and business stakeholders navigate the people side of change by delivering targeted communications, tailored change plans, and critical updates that support adoption with minimal business disruption.
Adjunct Faculty, Marketing (Social Media Marketing) Cuyahoga Community CollegeAdjunct Faculty, Marketing (Social Media Marketing)OHCourses may include, but not limited to, Content Strategies, Marketing Analytics, and Digital Marketing Design. Evaluates and grades students class work, laboratory work, assignments, papers, and examinations.
Strategic Change & Transformation Manager Deloitte Touche Tohmatsu LtdStrategic Change & Transformation ManagerCleveland, OH$118,700–$218,600 / yearWork You'll Do: As a Finance Transformation Strategic Change Manager, Strategy, Growth, and Transformation, you will: Design, develop, and manage execution of fit-for-purpose change management strategies and plans for our large-scale program and other Finance Transformation initiatives, with a focus on accelerating ROI and reducing adoption risk. In this role, you will design and lead change strategies that engage, inspire, and motivate people to embrace the cultural and behavioral shifts created by our large-scale Finance Transformation program enabling a human-led, AI-powered finance ecosystem as well as other strategic Finance initiatives.
Digital Assets and Payments Product Lead Deloitte Touche Tohmatsu LtdDigital Assets and Payments Product LeadOH$128,000–$252,500 / yearAs a Senior Consultant on the Banking and Capital Markets team focused on Digital Assets and Payments implementations, you will be responsible for: Supporting delivery of digital assets and payments product, roadmap, and transformation engagements for banking and capital markets clients. Deloitte's unique strength lies in our deep industry experience and capability to align comprehensive resources across Audit & Assurance, Tax, and Consultative Offerings-supporting clients to drive strategic transformation and sustainable growth.
Collision Performance Manager, East Coast PPG Industries IncCollision Performance Manager, East CoastOHRemoteThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs.
Sr. Manager, Business Consultant CVS Health CorpSr. Manager, Business ConsultantOHExperiecne with databases including but not limited to Microsoft SQL server, SAS and SQL programming languages; Experience with Visualization tools, including PowerBI or Tableau. Software development lifecycle; Writing clean, high quality, high performing, scalable code; and Providing domain support for healthcare or retail pharmacy organization.
Lead Director, Business Consultant CVS Health CorpLead Director, Business ConsultantOH$100,000–$231,540 / yearCommunicates with top management to lead individuals to develop a high degree of customer service by fielding internal and external inquiries, finding resolutions, or redirecting as appropriate. This work results in initiatives that significantly impact organizational strategy, enabling the organization to be competitive in the marketplace and effectively serve its customers.