Answer patient billing questions, works bad debt delinquent reports (includes delinquent letter preparation and calls to patients), set up budget plans, collect patient balances, prepares fee slips with include insurance verification, and checking patients. Responsible for training new front office staff and responsible for appropriate staff coverage and staff schedules (which includes filling in as needed- must know how to perform all front office duties: checking in/checking out, collecting copays, answering phones, verifying insurance).