Required Knowledge Skills and Abilities(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)* Knowledge of the functions of the assigned business areas and/or court procedures;* Knowledge of the Code of Virginia, the Virginia Supreme Court's Clerk's Manual, laws and regulations related to the assigned business areas;* Knowledge of the court's case management system and statistical reporting requirements;* Knowledge of principles and practices of supervisory techniques;* Knowledge of the principles of human resources management;* Ability to prepare reports and present findings in a clear and concise manner;* Ability to direct and coordinate activities of a moderate sized staff;* Ability to plan, organize, assign, train and evaluate the work of subordinates;* Ability to interpret and explain complex rules and regulations to staff and customers;* Ability to communicate courteously and effectively, both verbally and in writing;* Ability to motivate, develop, and direct staff;* Ability to develop and maintain effective working relationships with a variety of individuals, including the judges, general public, members of the legal and business community, and department staff. Supervises daily operations of an assigned unit;* Assigns, monitors, and reviews the work of staff;* Ensures that staff adhere to Court's operating policies and procedures;* Resolves complex customer service issues received by phone, email, fax, mail, or in person;* Evaluates, recommends, and implements changes in unit workflow and procedures;* Actively participates in performance management activities for an assigned unit, which include evaluating performance, identifying goals and objectives, recognizing staff achievements, and coaching for staff professional development;* Performs various personnel duties, i.e., employee selection, coaching, training, performance evaluation and disciplinary actions;* Serves as backup to division manager in their absence.