Contact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeVienna, VARemoteIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
Call Center Salesforce Agentforce Implementation Engineer ITCON ServicesCall Center Salesforce Agentforce Implementation EngineerVienna, VAOmnichannel & System Integration: Architect robust data flows and API integrations between Salesforce Agentforce, CCaaS platforms (such as Genesys Cloud), and ITSM systems (such as ServiceNow) to establish a unified, 360-degree view of the customer journey. Experience: 5+ years of dedicated Salesforce architecture and development experience, with hands-on expertise in implementing Salesforce AI products (Einstein AI, Data Cloud, Prompt Builder) and specifically the Agentforce platform.
Site Manager - Contact Center ITCON ServicesSite Manager - Contact CenterWashington, DCA Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
Senior Contact Center Project Manager ITCON ServicesSenior Contact Center Project ManagerVienna, VAThe Senior Contact Center Project Manager's key responsibilities will include: Project Leadership Lead the end-to-end management of contact center projects, including planning, execution, monitoring, and completion. ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector.
Service Desk Technician 22nd Century Technologies, Inc.Service Desk TechnicianWashington, DCexperience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project). experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Web Services Lead Dunhill Professional Search of Wilmington, Inc.Web Services LeadArlington, VA$70,000–$130,000 / yearFull timeThe Web Services Lead is responsible for leading the engineering and day‑to‑day operations of enterprise web platforms that host critical business applications across on‑premises and cloud environments. Configure, secure, and maintain web sites and services including virtual hosts, SSL bindings, certificates, and load‑balancing configurations that support mission‑critical applications..
Tier 3 Production Support Specialist Dunhill Professional Search of Wilmington, Inc.Tier 3 Production Support SpecialistArlington, VA$30.58–$44.33 / hourFull timeJob Description: In this role, you will join a Tier 3/Production Support team, where your primary focus will be resolving user issues and ensuring smooth operation of both desktop and mobile applications. You will be responsible for managing support desk tickets, identifying root causes of technical problems, and providing clear, step-by-step guidance to users.
Executive Support Tech - Senior 22nd Century Technologies, Inc.Executive Support Tech - SeniorAlexandria, VA
Receptionist LancesoftReceptionistWashington, DC$22The role consists of typical receptionist duties including answering the phones, responding to emails, greeting guests, booking and maintaining the conference room schedule, and ordering food/catering for meetings. There will also be some light administrative tasks required including entering invoices and occasional work within Microsoft Excel.
Customer Experience Specialist (Retail Associate) DiventuresCustomer Experience Specialist (Retail Associate)Vienna, VASolve Problems Face-to-Face: Handle customer inquiries and logistical challenges with grace, turning potential hiccups into great service experiences. Here's what makes you stand out:A magnetic, friendly personality that makes customers feel instantly comfortable shopping for new gear.
Sr. Staff Audit Support Specialist LanceSoft IncSr. Staff Audit Support SpecialistWashington, DC$21–$22.62 / hourPursue professional development opportunities, including external and internal training and professional association memberships, certifications and share information with co-workers to contribute to the growth and development of the Audit and Assurance Division. The purpose of the Senior Auditor position is to assist with planning, execution, communication, and reporting of all internal audit activities associated with clients operations.
DHS Settlement Project Manager PeopleNTech LLCDHS Settlement Project ManagerAlexandria, VAThe purpose of this engagement is to provide Project Management support to ensure The Office of Mental Health and Substance Abuse Services (Client- OMHSAS) successfully implements and maintains compliance with the terms of a settlement agreement related to program and operational requirements. The successful candidate will produce and/or maintain the following deliverables to support settlement implementation and compliance monitoring: Settlement Implementation Project Plan outlining required tasks, milestones, and responsible teams.
Print Production / Office Services Specialist LancesoftPrint Production / Office Services SpecialistWashington, DC$19.46In addition to print production, they will be working in the mail room, assisting with shipping/receiving as well as providing hospitality service. The manager is primarily looking for a candidate with some background in print production, customer service skills, and professionalism.
Employment Support Specialist / DSP ECHOEmployment Support Specialist / DSPLeesburg, VA$20–$22 / hourFull timeApply TodayIf you're looking for a job where you can make a real difference while keeping your evenings and weekends free, we'd love to hear from you. At ECHO, we're hiring an Employment Support Specialist to help adults with disabilities find, learn, and succeed in real jobs in the community.
VTC Administrator 22nd Century Technologies, Inc.VTC AdministratorFort Belvoir, VACertification AMX Technician (Networked AV) Certification Completed Crestron CTI Technician Track Certification or AVIXA CTS certification. " Ability to install projection screens, plasma TVs and different types of speakers.
SAS Administrator PeopleNTech LLCSAS AdministratorAlexandria, VA$65–$67 / hourThe Business Intelligence Competency Center (BICC) SAS Administration team is looking for a SAS Administrator familiar with a SAS Grid enabled EBI n-tiered architecture installed in a RHEL / IIS / Windows client/server environment. Candidate would maintain existing RHEL scripts and schedules and would be expected to develop new scripts, as required, to support additional needs and to provide SAS consulting assistance to approximately 8000 end users.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
SERVICE EXPERIENCE ADVISOR Micro CenterSERVICE EXPERIENCE ADVISORFairfax, VA$18–$22 / hourFull timeLocated at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process.
Client Services Manager Mitchell MartinClient Services ManagerMcLean, VA$105,000–$150,000 / yearBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. This role involves managing service delivery, enhancing client experiences, and ensuring operational efficiency.