Guide staff through screening, assessment, eligibility determination, case planning, and crisis intervention for WorkFirst and General Assistance Unemployable programs, and review and approve key worker actions including Protective Payee requests, Child Support Good Cause Decisions, Non-Participation Sanctions, Voucher payments, and Exceptions to Rule or Policy. This is front-line supervisory work as you guide your team of Social Service Specialists and Case Planning Support Specialists as they help people navigate complex barriers to employment and stability, including mental health challenges, domestic violence, housing instability, and physical disabilities.