Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. The Manager, Agent Experience leads communication strategies that support the Macy's Credit & Customer Service (MCCS) colleague experience by delivering clear, timely, and actionable communications to People Leaders and frontline colleagues.