Revenue Operations on dunning issues • Meter Services after linemen remove/exchange damaged meters in the field • Assist in coordinating Distributed Generation (DG) customer meter work with Engineering and Design • Assist with scripting issues and create the proper work type regarding CNET procedures for work requests with Engineering and Customer Contact Center • Assist in the performance of plant-to-plant transfer to move inventory • Create letters for issues such as access, bushes, or meter base problems for employees in other departments • Review inventory levels and select appropriate materials • Perform MDT maintenance, i.e., enter help desk tickets, keep track daily of MDT sync for sync report metrics, maintain the functions of the MDT, and re-initialize Cascade • Create meter work SAP notifications and schedule field personnel to locate and investigate meters reported by meter readers and others • Assist with processing case-by-case SAP notifications that do not process (errors, field follow up, billing problems, research using county auditor website to obtain public record contact information for vacant properties etc.) • Provide assistance to field personnel such as contact with field crews, fleet mechanics, dispatch unsafe conditions and same day orders, and answer telephone inquiries from the field crews • Address inactive meters in the field • Assist during emergencies and storm-related activities and travel to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested • Attend all required regulatory training. • Work with various groups on items such as: • Call Center and Distribution Control Center to resolve issues • Electrical Construction and Maintenance (EC&M), designers, and line schedulers for design requests issues and scheduling • Customers for MRMX (Meter Mix) and MRFL (Foreign Load Requests) to set up appointments • Shared metering on MRFL/MRMX issues, meter reading to resolve access issues, and Asset Records on ZCMW (SAP Meter Allocation associated with a DR) and POFU (Power-on follow up) issues • Line and EC&M departments (utilizing Click) for processing line DRs and ZCMWs.