The role responds to member and staff inquiries via phone and email, processes service requests, posts funds to member accounts and general ledger entries, reconciles online-funded accounts, works recurring reports, and participates in user acceptance testing for digital releases. The Specialist, Digital Services is responsible for all enterprise compliance obligations applicable to a CUTX team member, including BSA/AML, OFAC, USA PATRIOT Act/CIP/CDD, GLBA and the Safeguards Rule, Fair Lending laws (ECOA/Reg B, Fair Housing Act), UDAAP, Information Security and Acceptable Use, and the CUTX Code of Conduct.