Bachelors Degree required • Degree in Sociology, Psychology, Social Work, Criminal Justice, or related field preferred • At least two years of customer service or case management experience required • Experience in fields related to law, social work, detention, corrections, or working with multi-cultural clients preferred • Bilingual English/Spanish required • Valid drivers license required and the ability to safely operate a motor vehicle in order to perform home visits • Ability to pass a federal background check and obtain a suitability determination • United States citizenship required • Must live in the US for at least three of the last five years, including military and study abroad experience • Effective verbal and written communication skills with employees, community contacts, government officials, and participants • Ability to interpret and articulate rules, orders, instructions, and materials • Ability to compose reports • Demonstrated sound judgment and even temperament • Ability to maintain self-control in stressful situations • Ability to deal tactfully with the public • Attention to detail • Problem-solving ability • Basic knowledge of immigration laws, regulations, and procedures • Basic computer skills • Ability to interpret electronic monitoring messages and daily summary reports • Good typing skills to develop and maintain case records by performing data entry • Ability to work with computers and the necessary software typically used by the department. Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the programs policies and procedures as defined by the Department of Homeland Security (DHS) contract.