Responsibilities:** + Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan + Serve as internal resource in the clinic on insurance questions for providers and staff + Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient) + Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage + Manage the welcome visit and orientation process for new Oak Street Health patients + Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs + Support the clinic management team on operational activities as needed, including scheduling and billing + Provide exceptional customer service + Foster patient engagement through the design and execution of events, including center tours + Other duties as assigned **What we're looking for** **Required Qualifications:** + Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc. + US work authorization **Strongly Preferred Qualifications:** + Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics **Preferred Qualifications:** + Experience with helping patients or customers understand their insurance coverage + A passion for working with others to create an unmatched patient experiences + A problem-solving orientation and a flexible and positive attitude + Sales background preferred + Experience with and a supportive attitude toward our patient population of older adults + CRM experience a plus + Bachelor degree preferred, or equivalent experience + Experience helping patients navigate the health care system, especially related to Medicare and Managed Care **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $21.10 - $44.99