Candidates should bring expert-level experience in one or more of the following platform domains: Microsoft 365: Architecture and governance for SharePoint, Teams, Exchange, Power Platform, Microsoft 365 Copilot / Copilot Studio, Microsoft Graph, Purview, identity integration, collaboration patterns, intranet/content management, and enterprise adoption controls. ServiceNow: Architecture for ServiceNow platform capabilities, ITSM/ITOM workflows, CMDB and data model strategy, integrations, catalog and workflow design, automation, ServiceNow AI/Now Assist, governance, platform extensibility, and operational support models.