Key ResponsibilitiesProvide exceptional customer service via phone, email, and online platformsRespond to customer inquiries, schedule appointments, and resolve concernsEngage with customers on social media platforms (comments, messages, reviews)Assist with basic social media management and marketing activitiesSupport internal teams by coordinating customer communication and updatesMaintain accurate customer records and communication logsContribute to a positive and professional brand image across all channels Required QualificationsHigh school diploma or equivalent2+ years of customer service or office experienceStrong written and verbal communication skillsComfortable using social media platforms in a professional settingAbility to multitask and stay organized in a fast-paced environmentProficiency in Microsoft Office (Word, Excel, Outlook)Experience in HVAC or home services is a plus, but not requiredExperience with ServiceTitan or similar software is a plusPositive attitude, reliability, and a team-oriented mindset This role goes beyond traditional customer service - you will also play a key part in engaging with customers online and supporting our marketing efforts, including social media interaction and brand presence.