Proficient in technical processing of all phases of the CSR II position (transactions, opening/closing, new accounts opening, savings, DDA, Commercial DDA, CDs, IRA's, balancing ATM, Safe Deposit processing, vault CSR, wire transfer), balances at 90% or better and assist in finding outages as evidenced by management observation and balancing documentation. Proficient at identifying customer needs, recommending specific products and/or services and closing on sales opportunities identified through the CNA process.--Expands customer relationships by making appropriate referrals, such as investments and mortgage/commercial loans.