Prodware SolutionsCustomer Service Representative Prodware SolutionsCustomer Service RepresentativeHartford, CT$20–$24 / hourCollaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery. Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics, delivering best-in-class experience for all our clients, with a full understanding of the complexity of their concerns.
Sherwin-WilliamsNewBilingual Multi-Location Customer Service Specialist (Spanish or Portuguese) Sherwin-WilliamsBilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)Chicopee, MAThe individual selected for this role will be expected to work at stores #5684 544 Memorial Drive, Chicopee, MA 01020 and #5351 at 670 Boston Road, E Springfield, MA 01119This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Sunbelt RentalsOutside Sales Representative Sunbelt RentalsOutside Sales RepresentativeSpringfield, MA$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Highmark HealthNewCustomer Service Representative Highmark HealthCustomer Service RepresentativeHartford, CTRequirement**0% - 25%**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS****Position Type**Office-basedTeaches/Trains others regularlyRarelyTravels regularly from the office to various work sites or from site-to-siteDoes Not ApplyWorks primarily out-of-the office selling products/services (Sales employees)Does Not ApplyPhysical Work Site RequiredNoLifting up to 10 poundsRarelyLifting 10 to 25 poundRarelyLifting 25 to 50 poundsRarely**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.+
U HaulNewCustomer Service Representative U HaulCustomer Service RepresentativeHartford, CTThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Summit School ServicesCustomer Service Representative Summit School ServicesCustomer Service RepresentativeWaterbury, CTSummit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Computer literacy, preferably in word processing and spreadsheets, Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks.
Rotech Healthcare Inc.Medical Equipment Customer Service Representative Rotech Healthcare Inc.Medical Equipment Customer Service RepresentativeCromwell, CTAbility to interpret and respond to various forms of communication (verbal, written, visual) • Capable of working independently and collaboratively within a team • Demonstrated problem-solving, time management, and organizational skills • Excellent verbal and written communication skills in English • Maintain confidentiality and handle sensitive information with discretion • Strong attention to detail and ability to multi-task effectively. • Ability to lift and carry office and patient equipment (minimum 35 lbs) • May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations • Must be able to sit, stand, walk, talk, and listen for extended periods • Regular contact with patients and equipment may involve exposure to contagious pathogens • Requires close vision for reading small print on screens and paperwork.
Farmington Motor Sports Inc.Customer Service Representative Farmington Motor Sports Inc.Customer Service RepresentativeSouthington, CTAs our Customer Service Representative, you'll greet customers, check them in and out of rental vehicles, complete rental contracts, and keep our fleet clean and ready to go. Whether you're looking for steady full-time hours or flexible part-time shifts, this opportunity is tailored for driven individuals who want to make a difference every single day.
U-HaulCustomer Service Representative ($16/hr) U-HaulCustomer Service Representative ($16/hr)Westfield, MA$15–$17 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
MaximusSpanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeHartford, CTFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
U-Haul International IncCustomer Service Representative U-Haul International IncCustomer Service RepresentativeMeriden, CTThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Coe Bancroft - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Coe Bancroft - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGlastonbury, CTCompany Overview: Coe Bancroft - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! www.coebancroft.com.
Westfield Electroplating Company, Inc.Customer Service Representative (Manufacturing) Westfield Electroplating Company, Inc.Customer Service Representative (Manufacturing)Westfield, MA$18–$20 / hourFollow up on jobs by meeting with the group leaders to make sure the jobs are on track to ship as scheduled (per the scheduled ship dates, status reports and conversations with customers). The volume of phone calls is very high; you will need to be friendly but efficient in order to keep other customers from becoming frustrated while waiting on hold.
PetVet Care CentersCustomer Service Representative PetVet Care CentersCustomer Service RepresentativeWindsor, CT$19.35–$23.65 / hourWith more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
Nesco Resource, LLCCustomer Service Representative Nesco Resource, LLCCustomer Service RepresentativeOxford, CT$22–$22 / hourPosition Overview:A fast-paced work environment involving interaction with customers, Field Sales Representatives, Quality Control, Logistics, and Product Management departments. Ability to fulfill customers' needs with respect to quotations, order entry, and order statuses.
Matthew Bub - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Matthew Bub - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSouthbury, CTDevelop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
The Rally GroupCustomer Service Representative The Rally GroupCustomer Service RepresentativeHartford, CTThe Rally Group is looking for a motivated and detail-oriented Customer Service Representative to join our growing team! If you’re ready to build relationships, support customers, and be part of exciting events, we’d love to hear from you!
Total Mechanical SystemsCustomer Service Representative Total Mechanical SystemsCustomer Service RepresentativePlainville, ConnecticutAs a member of the Apex Service Partners family, Total Mechanical System offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. Total Mechanical System, part of the renowned Apex Service Partners network, has an exciting opening for a Customer Service Representative.
Amie Chasse - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Amie Chasse - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTorrington, CTAs a Customer Service Representative - State Farm Agent Team Member with Amie Chasse - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Christopher Schoelen - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Christopher Schoelen - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSouth Glastonbury, CTAs a Customer Service Representative - State Farm Agent Team Member with Christopher Schoelen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Matt Martin - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Matt Martin - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSimsbury, CTAs a Customer Service Representative - State Farm Agent Team Member with Matt Martin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Jo Ann Walk - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Jo Ann Walk - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberEnfield, CTAs a Customer Service Representative - State Farm Agent Team Member with Jo Ann Walk - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. As a board member of the Rotary Club of Enfield, North Central Chamber of Commerce, and Allied Community Services, I believe in making a positive impact both in and out of the office.
Nicholas Associates Group LimitedCustomer Services Representative Nicholas Associates Group LimitedCustomer Services RepresentativeSouthampton, Hampshire£12.71–£12.71 / hourMy client is seeking an experienced Customer Service Representative to manage the following : * Responding to customer enquiries promptly and professionally. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
ASM Research, An Accenture Federal Services CompanyNewCustomer Service Representative, Senior ASM Research, An Accenture Federal Services CompanyCustomer Service Representative, SeniorHartford, CT$25.78–$37.27 / hourThe role owns complex incidents and service requests, performing deep diagnostics across hardware, operating systems, productivity and collaboration tools, and line-of-business applications while coordinating with higher-tier teams to drive resolution and meet service-level commitments. Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Amicis GlobalNewCall Center / Customer Service - East Hartford, CT 06108 Amicis GlobalCall Center / Customer Service - East Hartford, CT 06108East Hartford, CT$17–$19.94Job Title: Call Center / Customer Service We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal.
Patriot Growth Insurance ServicesCustomer Service Representative (Hybrid) Patriot Growth Insurance ServicesCustomer Service Representative (Hybrid)South Windsor, CTAfter more than one hundred years in business, our goals remain the same: to conduct business with integrity, deliver exceptional customer service, and help clients protect their assets with a full spectrum of insurance products. Position Overview: Position Overview: We are seeking a client-focused Personal Lines Customer Service Representative to support day-to-day servicing of commercial insurance accounts.
JobotCustomer Service Representative (Aerospace) JobotCustomer Service Representative (Aerospace)South Windsor, CT$23–$29Full timeInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We partner closely with our customers, production, and supply chain teams to deliver reliable, on-time solutions where accuracy, responsiveness, and communication matter.
EquinaviaNewCustomer Service Representative EquinaviaCustomer Service RepresentativeWatertown, CT$18–$18There, our passion for horses, riders and their wellbeing inspired decades of progress and innovation within Scandinavia’s racing and English riding communities. Equinavia’s vision is to be the community's sound source, leading the way in equestrian innovation with the mission to equip and inspire every equestrian for excellence.
EversourceCustomer Service Representative - Representante de servicio al cliente (Actualmente hibrido – Preferiblemente bilingüe (ingles/español) EversourceCustomer Service Representative - Representante de servicio al cliente (Actualmente hibrido – Preferiblemente bilingüe (ingles/español)Windsor, CTEversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authoriz...
Eversource EnergyCustomer Service Representative - Representante de servicio al cliente (Actualmente hibrido - Preferiblemente bilingüe (ingles/español) Eversource EnergyCustomer Service Representative - Representante de servicio al cliente (Actualmente hibrido - Preferiblemente bilingüe (ingles/español)Windsor, CTEversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authoriz...
Enterprise HoldingsSeasonal Customer Service Representative - New Britain/Middletown/Newington, CT Enterprise HoldingsSeasonal Customer Service Representative - New Britain/Middletown/Newington, CTNew Britain, CTProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment. The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.
Midas - AMG EnterprisesCustomer Service Representative Midas - AMG EnterprisesCustomer Service RepresentativeTORRINGTON, CTWe are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
Brian Booth - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Brian Booth - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberVernon, CTAs a Customer Service Representative with Brian Booth State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Enterprise Holdings IncSeasonal Customer Service Representative Waterbury/Watertown/Naugatuck, CT Enterprise Holdings IncSeasonal Customer Service Representative Waterbury/Watertown/Naugatuck, CTNaugatuck, CTMeet and greet customers in a professional, friendly, and timely manner • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, which includes offering optional protection products, upgrades, fuel options, and other additional equipment • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information • Answer incoming calls for reservations, rate quotes, general questions, provide information, and resolution for customers, other branches, and other vendors • Place outgoing calls for callback management, and miscellaneous calls as assigned • Assist to assess the condition of the rental upon return • Notify Management of any known customer problems • Notify Management of any known vehicle problems and any required vehicle maintenance • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training. Must be at least 18 years old High School Diploma or GED required Must currently have a valid US drivers license with no more than 2 moving violations and/or at-fault accidents within the past 3 years No drug or alcohol-related conviction on record (DWI/DUI) in the past 5 years Must have at least 6 months of prior customer service experience Must have a basic level of experience and understanding of a PC and Microsoft Office products Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise HoldingsSeasonal Customer Service Representative - Waterbury/Watertown/Naugatuck, CT Enterprise HoldingsSeasonal Customer Service Representative - Waterbury/Watertown/Naugatuck, CTWaterbury, ConnecticutProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment. Overview: The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.
Josh Capral - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Josh Capral - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberCROMWELL, CTAs a Customer Service Representative - State Farm Agent Team Member with Josh Capral - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Skybound GetawaysNewEntry-Level Customer Service Representative (Remote) Skybound GetawaysEntry-Level Customer Service Representative (Remote)Hartford, CTRemoteResponsibilities Respond to customer inquiries through email, phone, and messaging platformsAssist clients with service requests and updatesProvide clear and accurate information about company services and policiesMaintain organized customer records in internal systemsFollow up with customers to ensure satisfactionQualifications Strong communication skillsBasic computer and digital communication skillsOrganized and detail-orientedPositive attitude and willingness to learnPrevious customer service experience is a plus but not requiredWhat We Offer 100% remote positionFlexible schedulingTraining providedOpportunities for career growth#J-18808-Ljbffr. In this role, you will assist customers with questions, service requests, and general support while helping create a positive experience for every client.
Chris Wilder - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Chris Wilder - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberEnfield, CTEnthusiastic and motivated to assist customers with insurance and financial services to help them manage the risks of everyday life, recover from the unexpected, and realize their dreams. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required for the position sought.
Top Prospect Group LLCNewCustomer Service Rep Top Prospect Group LLCCustomer Service RepManchester, CTEmployment Type: Full-TimePosition OverviewThe Customer Service Representative is responsible for managing customer orders, coordinating delivery schedules, and serving as the primary point of contact for customer inquiries related to production orders. This position is ideal for a customer-focused professional who enjoys coordinating with multiple departments, managing customer accounts, and ensuring a high level of service throughout the order fulfillment process.
SharecareNewCustomer Service Representative- Remote SharecareCustomer Service Representative- RemoteHartford, CTRemoteTo learn more, visit www.sharecare.com .Job SummaryThe Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well‑being by driving positive behavior change.
Beacon National AgencyNewOnline Account Sales Representative at Beacon National Agency Hartford, CT Beacon National AgencyOnline Account Sales Representative at Beacon National Agency Hartford, CTHartford, CTPresenting Solutions: Explain and present our suite of financial products, including Life Insurance, Indexed Universal Life (IUL), and Annuities, through phone and Zoom. This isn't just a job, it's an opportunity to build a fulfilling career by guiding clients toward financial security, all while enjoying the ultimate freedom of working from home.
Ferrari's ApplianceCustomer Service Representative Ferrari's ApplianceCustomer Service RepresentativeNewington, CT$25,000–$38,000 / yearLocation: 160 Rubber Avenue, Naugatuck, CT 06770 AND 460 New Britain Avenue Newington, CT 06111. Ability to prioritize and multitask, work in fast pace office setting.
Brian Booth - State Farm AgencyBilingual Licensed Insurance Customer Service Brian Booth - State Farm AgencyBilingual Licensed Insurance Customer ServiceVernon, CTROLE DESCRIPTION: As a Customer Service Representative with Brian Booth State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Caleb Carney - State Farm AgentCustomer Service Representative - State Farm Agent Team Member Caleb Carney - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMiddletown, CTYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a CSR with Caleb G Carney, Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Aiello Home ServicesCustomer Service Representative Aiello Home ServicesCustomer Service RepresentativeWindsor Locks, CTFull timeAiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We’re seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.
Harris Computer SystemsCustomer Service Representative Harris Computer SystemsCustomer Service RepresentativeConnecticut, CTCommunicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts. Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
Nesco Resource, LLCCustomer Service Rep-Aerospace Nesco Resource, LLCCustomer Service Rep-AerospaceOxford, CT$25–$25 / hourPosition Summary: The Aerospace Customer Service Representative manages customer accounts, processes orders and quotes, and serves as the main point of contact between customers and internal teams to ensure on-time delivery, accurate order processing, and high customer satisfaction. Coordinate with internal teams including Sales, Production, Engineering, Quality, and Shipping.
NoGigiddyEarn 19 Per Hour as a Remote Customer Service Pro NoGigiddyEarn 19 Per Hour as a Remote Customer Service ProHartford, CTRemote$39,520–$43,129Join our team as a Remote Customer Service Representative and make a significant impact from the comfort of your own home. Provide timely and empathetic help to customers, addressing their inquiries and resolving their issues.
Amicis GlobalNewCustomer Service Representative - CNDTJP00006624 Amicis GlobalCustomer Service Representative - CNDTJP00006624NULL, CTWe are seeking Customer Care Specialists to serve as the first point of contact for consumers seeking assistance with program information, account access, and password resets. This role requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service in a high-volume call center environment.
Brian Booth - State Farm AgencyLicensed Insurance Customer Service Brian Booth - State Farm AgencyLicensed Insurance Customer ServiceVernon, CTSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.